Arbetsbeskrivning

Do you want to be a part of a fast-growing SaaS company that innovates proofreading? Then we would love to welcome you to InformaIT, where technology meets precision.

At InformaIT, we combine innovation and accuracy to make proofreading effortless, reliable, and fast.

For more than 20 years, we have been helping global brands eliminate human error in artwork and content production. Our GMP-validated proofreading software gives the human eye a well-deserved break by ensuring flawless results, saving time, and delivering peace of mind.

Our flagship product, Content Compare, is 100% web-based and free from plugins. All you need is a browser to detect deviations, generate printable reports, and collaborate with ease – anytime and on any platform.

From pharmaceuticals and food and beverages to advertising agencies, our customers rely on us from the first draft to the final print. That is what we call accuracy made easy, and we would love to have you be part of it.

You’ll be the technical go-to person who supports sales teams, delivers engaging product demos and training, and acts as a product specialist when it matters most. You’ll champion customer success by translating business needs into technical insight, helping both customers and internal teams get the most out of our system.

This role blends elements of Customer Success, Pre-Sales/Technical Support, and Solution Engineering, with plenty of room to grow.

• Sales support (technical side): Work alongside sales to help qualify opportunities, respond to questions, and position our solutions effectively.

• Deliver demos & training: Lead engaging product demos and customer trainings that highlight real value and practical workflows.

• Act as product specialist: Be the expert on how our platform works across all modules, from basic features to advanced capabilities.

• Bridge customer, product & tech support: Translate customer needs into actionable insights for product and support teams, ensuring efficient resolution and enhancement feedback loops.

• Second- to third-line support: Resolve escalated technical queries and guide customers through deeper product problems.

• Become a super-user in all modules: Learn the product inside-out, find creative ways to apply it to customer requirements, and share that knowledge with internal teams.

• Passion for learning technology deeply and understanding how software works in real use cases.

• Confidence in presenting, explaining, and guiding others — whether it’s in demos, trainings, or technical discussions.

• A natural problem-solver mindset with curiosity for uncovering how features can be used creatively.

• Strong communication skills in English (written & spoken).

• Experience with SaaS products, structured support, or customer-facing technical roles is a plus, but enthusiasm & eagerness to learn matter most.

• Bonus: previous exposure to regulated industries (pharma, life sciences, FMCG).

• Customer-centric and proactive, meaning you anticipate needs and questions.

• A clear communicator who enjoys teaching and collaborating across teams.

• Able to break down complex problems into simple explanations.

• Comfortable juggling multiple priorities in a fast-growing environment.

Apart from being part of a fast-growing SaaS company that delivers proven value to customers, you will also be part of a driven, ambitious, and inspiring team, with the opportunity to develop and grow with the company. We are also on an exciting expansion journey, which means you will work towards the global market and different industries.

Please submit your application in English since it is our primary corporate language.

We look forward to hearing from you!

In this recruitment process, we will apply psychometric tests from Alva Labs. We use these assessments in our process to ensure we’re providing you and every other candidate with a fair chance to show you’re a good fit for the role.