Arbetsbeskrivning

Job description & Key Responsibilities:

1. Communicate with customers on a daily basis, respond to customer requests within 24 hours, and promptly provide feedback to relevant personnel tracking the issue to closure.

2. Submit a customer service report before the end of each month, and the report content should include:

2.1. Communicate with clients regarding the progress of their requirements.

2.2. Track the progress and closure status of issues related to customer project testing and integration.

2.3. Track and analyze the progress and closure status of issues encountered in customer production lines.

2.4. Analyze product issues and verify the status and progress of solution implementation with the support of the R&D team.

2.5. The status and progress of technical issues handled in collaboration with the support hardware team.

2.6. Identification and progress of business opportunities, product planning, and technological trends on the customer R&D side.

3. The above is not an exhaustive list; the employee will also perform other duties as assigned by management.

Required Qualifications & Skills:

1. Bachelor’s degree in Electrical Engineering, Computer Science, Automotive Engineering, or a related technical field.

2. Proven experience (5+ years) in a customer-facing technical role, preferably within the automotive electronics or Tier-1 supplier industry.

3. Exceptional communication and interpersonal skills.

4. Strong analytical and problem-solving abilities, with a systematic approach to issue tracking and resolution.

5. Ability to work independently on-site at a customer location while being an integrated part of a remote global team.