Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for an experienced Business Support Specialist

What you will work on:

• Provide high-level business support to super users across core applications (CRM, Customer Contracts, Reference/CV management)
• Develop and deliver training sessions, webinars, and user guides to ensure effective knowledge transfer
• Lead and manage super user networks across business areas and group functions
• Identify system improvement opportunities and collaborate with Product Owners to implement enhancements
• Support planning and execution of User Acceptance Testing (UAT) for system updates
• Define requirements for training materials, guides, and learning solutions
• Ensure smooth adoption of processes and tools by end users
• Collaborate with cross-functional teams to maintain operational excellence

What you bring:

• Proven experience in business support, process improvement, or operational excellence roles
• Strong communication skills with the ability to explain complex concepts clearly to different audiences
• Experience in training, teaching, or other pedagogical work
• Strategic thinking with the ability to prioritize tasks and see the “big picture”
• Collaborative mindset and ability to work with diverse stakeholders
• Self-driven and capable of independently managing work against defined goals
• Fluent in Swedish and English, both written and spoken
• Strong analytical and problem-solving abilities