Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Customer Service to join our dynamic team.

What you will work on:

• Provide high-quality customer service via telephone, email, and chat channels
• Handle customer inquiries related to products, services, and offerings within the energy sector
• Manage lighter administrative tasks such as registering and maintaining lists
• Support customers in complex and sensitive situations, including payment-related concerns
• Stay continuously updated on customer offerings, systems, and processes
• Work efficiently across multiple systems and digital tools to support customer cases
• Contribute actively to the development and improvement of the customer service function
• Collaborate closely with colleagues in a dynamic and changing industry environment
• Act in line with the customer’s core values of courage, responsibility, and commitment

What you bring:

• Previous experience in customer service, preferably in consumer-facing roles
• Experience from the energy sector or other technical support environments involving complex customer dialogues
• Strong service-oriented mindset with a pleasant, responsible, and solution-focused approach
• Ability to manage stressful situations and adapt to change in a fast-paced environment
• Experience working with multiple systems and good general system proficiency
• Technical understanding and ability to explain complex topics clearly to customers
• Interest and experience in sales, including inbound sales activities
• Experience with customer databases or CRM systems is an advantage
• Strong written and verbal communication skills and a high degree of collaboration ability
• Ability to handle sensitive customer situations such as financial difficulties with professionalism and empathy