Arbetsbeskrivning

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform, with a primary focus on the CSM module.
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• Customize and configure ServiceNow components including forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
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• Develop and manage REST and SOAP integrations with external systems.
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• Analyze business requirements and translate them into effective technical solutions.
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• Troubleshoot issues, perform root-cause analysis, and deliver timely fixes.
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• Collaborate with cross-functional teams to ensure smooth implementation and continuous improvement of ServiceNow applications.
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• Follow best practices for ServiceNow development, documentation, and version control.

Required Experience & Skills

• 3–6+ years of hands-on experience in ServiceNow development.
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• Strong expertise in the CSM (Customer Service Management) module – configuration, case management, workflows, portals, and integrations.
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• Practical experience with REST and SOAP APIs and building integrations with ServiceNow.
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• Strong understanding of JavaScript, Glide APIs, Flow Designer, IntegrationHub, and ServiceNow platform capabilities.
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• Ability to work independently as well as in collaborative team environments.
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• Good communication and problem-solving skills.

Nice-to-Have

• ServiceNow certifications such as CSA, CAD, CIS-CSM, or relevant module certifications.
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• Experience working in Agile/Scrum environments.
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• Knowledge of ITIL processes.