Arbetsbeskrivning

Do you want to help shape the future of Censhine and make a real difference for the people who use our platform? Do you thrive in creating phenomenal customer experiences? As our Customer Care Specialist, you’ll be part of Centiro Group’s growing business area, where we build intelligent solutions that make compliance, auditing and financial reporting smoother, smarter and more intuitive.  Censhine – The AI driven platform

Censhine's AI-driven platform helps organizations manage compliance, auditing and financial reporting with clarity and ease. Our users rely on us when navigating data, documentation and financial details – and they expect guidance that is accurate, timely and confidence-building.

What we are looking for

We are now looking for a Customer Care Specialist who will help our customers and users learn, onboard and use our products with success, ensuring every interaction is smooth, professional and service-minded.

This role is a blend of financial understanding, IT interest and most important - hands-on guidance, always with a service mindset. You move comfortably between proactive support and problem-solving, always keeping the customer experience at the centre. You bring clarity, flexibility and momentum so our users feel guided and supported.

What you’ll do

As the first point of contact for our users, you take a proactive approach to every interaction - you don’t wait to be asked. You step forward early, ensuring questions are met with professionalism, empathy and clarity. You’re available when it matters most, ready to solve problems and create calm in fast-moving situations.

You support users in navigating financial details, platform functionality and day-to-day audit workflows. With your economics background and strong service mindset, you interpret financial questions with confidence and turn complexity into clear, reassuring guidance.

Beyond answering questions, you are approachable, dependable and driven. You build relationships naturally by reaching out, following up and staying present so users feel welcomed, supported and understood every step of the way. Your hospitality mindset shows in how you anticipate needs, create ease and make every interaction feel well taken care of.

You also act as a bridge between users and the organization, representing Censhine in dialogues, building trust, strengthening relationships and sharing insights that help us improve both the platform and the overall user experience.

Who you are

You’re someone who truly enjoys meeting people and building strong customer relationships. Service comes naturally to you and you add it to every step, every interaction, every detail. You thrive in dynamic environments, moving comfortably between operational detail and user dialogue, always staying proactive, curious and dependable. With your economics background, you interpret financial questions with ease and guide users with clarity. Through it all, you bring warmth, positivity and a smile that users can feel, even at a distance.

• Move seamlessly between customer interaction and operational detail.

• Thrive in dynamic environments, staying composed while juggling multiple priorities and adapting to change.

• Apply financial concepts confidently in daily support.

• Communicate clearly and build strong, lasting relationships with users.

• Bring clarity and initiative, creating direction in diverse customer-facing situations.

• Proactively reach out, follow up and anticipate user needs before they arise.

• Service minded in every interaction - always making users feel welcome, supported and taken care of.

Competences and skills

• Higher education in economics or related field.

• Fluent communication skills in both Swedish and English, spoken and written.

• Experience from service-oriented roles with direct customer contact

• Strong interpersonal skills and adaptability - you communicate well, listen, build relationships, are great with people and work effectively with others.

• Bring clarity, initiative and stability to dynamic environments.

• Interest in IT and digital tools.

• Leadership qualities – able to take charge when needed.

Bonus

• Experience from IT support

• Familiar with tech-driven workplaces

Why Centiro Group – Censhine? Joining Censhine means stepping into a growing part of the Centiro Group – a family of tech brands and businesses shaping the digital backbone behind brands you know, love and can’t live without. As part of the Centiro family, you’ll thrive in a people-first culture built on trust, autonomy and continuous learning. You’ll collaborate with passionate, sharp and future-focused colleagues across the group, all committed to creating meaningful impact. Expect short decision paths, room to experiment and the flexibility of an agile organization that believes great work happens when people are empowered.