Arbetsbeskrivning

Our client is on a mission to transform how customers get help, and they need an experienced Product Manager to lead the charge.

Join them as they build a digital-first support experience powered by self-service tools, AI chatbots, intelligent agents, and cutting-edge Agentic AI. Your work will make it effortless for customers to help themselves, reserving human support for the moments that matter most.

What you’ll do:

• Shape the next-generation support experience from discovery to delivery and iteration.

• Translate customer and business needs into clear product requirements and priorities.

• Collaborate with UX, Engineering, Analytics, and key stakeholders to launch seamless digital experiences.

• Define, track, and optimize success metrics such as deflection rate, CSAT, and chat adoption.

• Leverage experimentation and customer insights to inform strategic decisions and product improvements.

You’ll join a global, cross-functional team dedicated to delivering exceptional digital support. You’ll work with diverse expertise in Product Design, Analytics, and Engineering, shaping a service that sets the standard for digital customer experience.

Our client is a global retail company with strong values and a clear belief in the power of its people and teamwork. With stores around the world and modern offices in Stockholm, they offer a dynamic workplace where creativity, engagement, and personal growth are encouraged. Here, you have the opportunity to shape innovative solutions, influence customer experiences globally, and grow with a team that values respect, inclusion, and collaboration.

Scope of employment: Full-time, 100% Type of contract: Fixed-term employment as a consultant via JobBusters. Working model: Up to 20% of the work can be done remotely. Start date: 2026-02-02 End date: 2026-09-30, with the possibility of extension In your application: Please ensure that your CV clearly demonstrates how you meet the qualifications required by the client.

• An experienced Product Manager (minimum 6 years) with a strong digital background, ideally in Retail, AI, or Customer Support.

• A clear and effective communicator who thrives in cross-functional teams.

• Customer-focused, data-informed, and skilled at prioritizing impact.

• Comfortable with ambiguity, agile methodologies, and continuous improvement.

• Curious and proactive, always looking for smarter ways to serve customers and enhance team workflows.

• Secure employment with a collective bargaining agreement, insurance coverage and occupational pension

• Wellness allowance and employee discounts and offers via Benifex (e.g., health, leisure, transport and healthcare)

• Flex pension and access to the Lifeplan pension advisory service

• Additional compensation during parental leave

• Occupational health services

• Long-term assignments and a dedicated Consultant Manager for personal support

• Opportunities to build valuable experience, expand your network and grow your future career

We review applications on an ongoing basis. As recruitment processes in the consulting industry can move quickly, the position may be filled before the advertised deadline — so we encourage you to apply as soon as possible.

You do not need to submit a cover letter. Instead, please respond to the screening questions included in the application process.