Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Automotive – SW Incident Manager to join our dynamic team.

What you will work on:

• Lead the handling of critical software and system incidents from detection to resolution, ensuring minimal disruption to SWS, a business-critical workshop tool.
• Coordinate communication across DevOps, development teams, support, R&D, and other stakeholders to maintain high service availability and stability.
• Drive clear and timely communication with internal stakeholders and end-customers throughout the incident lifecycle.
• Perform Root Cause Analysis and lead Lessons Learned activities to prevent recurring issues.
• Contribute to continuous improvements within incident and problem management processes.
• Work proactively to prevent service disruptions through technical improvements, process strengthening, and enhanced operational routines.
• Support a robust, high-performing service delivery that secures uptime and user satisfaction.

What you bring:

• Proven experience as an Incident Manager handling critical incidents in complex software environments.
• Ability and availability to participate in an on-call rotation providing 24/7 support.
• Fluency in both English and Swedish, spoken and written.
• Knowledge of electrical and/or embedded systems in vehicles (merit).
• Experience in software development or working closely with development teams (merit).
• Background as a Problem Manager, Assignment Leader, or similar operational role (merit).