Arbetsbeskrivning
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit.
With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description:
We are looking for a Senior Incident Manager to join our dynamic team.
What you will work on:
- Lead the end-to-end management of critical incidents, from detection through resolution and stakeholder communication.
- Coordinate with DevOps, development teams, support, and R&D to restore services quickly and ensure high availability and stability of the tool used in workshop operations.
- Prioritize, analyze, and escalate incidents efficiently to minimize business impact.
- Communicate clearly and proactively with internal stakeholders and end customers throughout the incident lifecycle.
- Conduct Root Cause Analysis and facilitate Lessons Learned sessions to drive long-term improvements.
- Contribute to process development and continuous improvement within incident and problem management.
- Support proactive initiatives aimed at preventing future disruptions, enhancing technical robustness, and improving service delivery.
What you bring:
- Proven experience as an Incident Manager handling critical, business-impacting incidents.
- Ability and availability to participate in an on-call rotation providing 24/7 support.
- Strong communication skills in both English and Swedish.
- Advantageous experience in embedded vehicle systems, software development, or roles such as Problem Manager or Assignment Leader