Arbetsbeskrivning

Job description

Introduction Are you ready to shape the future of digital experiences for enterprise customers? Join Fortum Consumer Solutions and the Digital Customer Offering (DCO) team in a role where business meets technology. We are looking for a visionary leader to create superior digital experiences for all our enterprise customers across the Nordics, Poland, and Spain.

In this role, you will lead the design and delivery of digital solutions that empower our B2B customers. Your work will directly influence how businesses interact with our services, helping them achieve their goals through technology. You will step into a position of high impact, balancing the fast-paced agility of digital development with the stability of a major energy player.

Our mission is simple: make our customers’ increasingly digital lives easier and more rewarding. We offer a hybrid working model based at our Stockholm HQ, where you will navigate a complex stakeholder landscape and drive sustainability through innovation.

You will lead a team of professionals (4 direct reports, 20 in total), fostering creativity and collaboration while managing BA Enterprise IT and associated costs. This is the job for you if you thrive on creating value for customers, understand the evolving digital landscape, and can translate complexity into simplicity.

Responsibilities

You will own and grow our digital offering portfolio for B2B customers, ensuring we deliver measurable value and business impact. Your main responsibilities include:

• Strategy & Roadmap: Create and communicate a clear, customer-focused strategy for enterprise digital solutions, managing the roadmap to ensure timely delivery that meets market demands.
• Portfolio Management: Own the digital offering portfolio, turning market insights and customer feedback into actionable strategies.
• Leadership: Inspire and lead a team of professionals, fostering creativity and collaboration within the DCO unit.
• Financials & Operations: Oversee financials, contracts, and procurement for external services, ensuring SLAs are met. You will also manage BA Enterprise IT and associated costs.
• Stakeholder Management: Actively contribute as a member of the DCO Leadership Team and Enterprise Customers Leadership Team, collaborating across teams to ensure solutions meet real customer needs.

About Fortum Consumer Solutions At Digital Customer Offering (DCO), part of Fortum Consumer Solutions, we bring business and technology together to create superior digital experiences. Through innovation, collaboration, agility, and a strong sustainability focus, we deliver solutions that matter. Join us in shaping a cleaner world.

For more information or questions regarding the position, please contact responsible recruitment consultant Erik Perborn at [email protected].

Please note that we do not accept applications via email due to GDPR compliance. We encourage you to apply as soon as possible as we interview candidates continuously.

Qualifications

To succeed in this role, you are a customer advocate and visionary leader who knows how to turn ideas into revenue.

• Education: A Master’s degree in technology, business, or a related field.
• Experience: Senior leadership experience with proven success in delivering revenue from digital products and services.
• Business Acumen: Deep understanding of B2B business models, processes, and customer needs, with the ability to translate them into innovative offerings.
• Skills: Strong strategic and analytical skills to turn insights into action, combined with exceptional communication skills to influence stakeholders.
• Mindset: A results-driven mindset focused on customer success and business growth, with the resilience to thrive in a fast-paced environment.
• Language: Fluent in English is a requirement. Swedish or another Nordic language is a merit.

About the company

Fortum Sverige AB

Our core business – reliably delivering clean energy – is more important than ever. We help societies to reach carbon neutrality and our customers to grow and decarbonise their processes in a reliable and profitable way, in balance with nature. This is how we create value also to our owners, employees and communities.