Arbetsbeskrivning

Job Description Experience the power of a game - changing career  Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  If you’re looking to grow and be inspired, as a Back Office Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.  Career growth and personal development  We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.  What you will do in this role  As a Back Office Agent on our team, you will:  -    Input data into the project database and updating files. -    Work closely with the Team Leader  -    Be an ambassador of the brand. -    Create and update different documentation in relation with the Courier -    Manage team internal escalations trough the CRM -    Generate reports and data based on understanding of the function’s business context -    Analyze and identify trends and patterns in dataset and interpret together with TL. -    Review and correct cases categories related to specific reporting (e.g. Compliments & Complaints) -    Report results and team feedback to the Management Team -    Manage the GDPR monthly process -    Client and Stakeholders communication when necessary   Your qualifications   Concentrix is a great match if you:  - Are proficient or bilingual in English - Have an interest in the fashion industry -  Have an innate sense of written style, and impeccable grammar -   Have excellent organizational and analytical skills -  Have the ability to think strategically and support your decisions with sound logic and rationales -    Have eery good MS Office (Word, PPT Excel formulas, pivot tables) knowledge  -   Have great communication skills -    Are positive and eager to learn -    Have problem solving abilities -    Have amazing analytical thinking, detail-orientation and a strong organizational capacity What’s in it for you  In this role, we offer benefits that help you support your unique lifestyle:  -Full-time 39 hours/week temporary contract: Monday to Friday 09:00 - 18:00 - Salary 18.978 euros gross/year + up to 1.200 euros gross/year in bonus  - Central office location in Barcelona  - Full paid training on the company and the project you'll be working on  - Career development programs, specialized courses, and language classes Experience the best version of you!  At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”   Concentrix is an equal opportunity employer  We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  R1681969 Required language: English