Arbetsbeskrivning

Join our Nordic customer experts’ team and become part of a global delivery revolution! Are you fluent in Swedish and passionate about helping people? Join our team and support one of the world’s leading platforms for food and grocery delivery, serving millions of users across 70+ countries. This is your chance to work in a dynamic and digital-first environment where you’ll make a real impact in the everyday lives of customers and restaurant partners. You’ll be ensuring smooth, reliable, and satisfying delivery experiences for users across the region—whether it’s lunch, groceries, or last-minute essentials. What you will do: Handle inbound communication (calls, chats, tickets) from restaurant partners and end customers Resolve queries related to orders, refunds, delivery, and platform use Deliver professional and empathetic customer service support across all service channels Follow provided response templates and quality standards Escalate sensitive and unresolved issues where necessary Perform ad-hoc tasks as required by the project What you will bring: Excellent communication skills in Swedish Fluent in English – both spoken and written communication Previous experience is not required, but customer service background is a plus! Strong written communication and typing skills Confident with PC tools and multitasking between platforms What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you) Competitive monthly salary + 2 extra salaries per year Refer-A-Friend: Bring your friends and receive great bonuses! Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses The opportunity to work for a Great Place to Work-Certified Company This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. Required language: Swedish