Arbetsbeskrivning

Job description

Are you a service designer ready to move beyond just mapping journeys to actually operationalizing them? We are looking for a senior practitioner to lead our Journey Management offering, helping clients not just visualize their customer experience, but embed it into their daily operations and decision-making.

The Opportunity

We don't want you to just be delivering blueprints; we want you to build the engine for how our clients understand their customers. You will lead cross-functional initiatives, defining how top-tier organizations (automotive, industrial, digital commerce) orchestrate their service ecosystems.

This is a unique chance to shape and build “STEX’s” service design practice. We are actively looking to evolve our methodology, and you will have a direct hand in defining how we package, deliver, and grow this competence.

What You'll Do

• Lead the practice: Drive cross-functional initiatives that align organizations around the end-to-end customer experience.
• Operationalize Strategy: Move beyond one-off mapping exercises to build sustainable frameworks for continuous journey management.
• Drive culture change: Act as a catalyst for customer-centricity, helping c-suite to front-line teams adopt journey-centric routines.
• Create impact: Deliver actionable service blueprints and architecture that translate directly into operational change.
• Mentor & guide: Coach clients and colleagues on practical methods for managing journeys across digital and physical channels.

Who You Are

• 8+ years of experience in service design, experience management, or transformation consulting.
• A System Thinker: You see the connections between a user’s pain point and the backend process that caused it.
• A facilitator: You are excellent at leading workshops and comfortable guiding stakeholders through ambiguity.
• An operational mind: You don't just want to draw the map; you want to fix the terrain. You are skilled at translating insights into metrics and processes.
• Tool proficiency: Fluent in Miro, Figjam, and comfortable with journey management or Voice of the customer tools.
• Language: Fluent in English (Swedish is a bonus).

What We Offer

• Compensation: The salary range for this position is 50,000–60,000 SEK/month.
• Growth: Personal competence budget, annual summits, and an opportunity to shape our offering.
• Security: Collective agreement with ITP1 pension, wellness allowance, and enhanced parental leave.

About Us

Sigma Technology Experience (STEX) is a company within the larger Sigma Technology Group. We are big enough to have impact (partnering with global leaders in automotive and industry) but small enough that your voice shapes who we are. We value learning, experimentation, and "short decision paths." The design team is consisting of 8 passionate designers that comes from a UX/Interaction design background, specializing in either graphical interfaces or business and strategy.

How to Apply

Submit your CV, portfolio or case studies demonstrating journey management impact, and a brief summary of how you've enabled lasting change. We want to understand your approach and passion for embedding customer journey management at the heart of organizations.

Contact

David Åblad

+46 706617266

[email protected]