Arbetsbeskrivning

We are looking for a Danish Speaking Customer Facing & Order Management Representative for a global in Gothenburg. Start is February 1st, 6 months limited contract to begin with.

As a Customer Facing & Order Management Representative in region North, including the Baltics, your role involves managing and optimizing customer service operations. You will be the part of the Regional Customer Facing & Order Management team and report to the Regional Customer Facing & Order Management Manager.

Position is based in the Gothenburg office, and you will be mainly working towards the Danish market.

What You Will Do

• Handle large wholesale orders for the Professional Hygiene customers.

• First point of contact for our customers, supporting them with order status, product help and other inquires.

• Solve customer needs using a network of Service Specialists.

• Understanding of our customer's needs, build trusting relationships and providing high quality service to both internal and external customers.

Who You Are

To be successful in the role, a high level of self-motivation, positive and effective communication skills, and a collaborative approach to teamwork are essential. You like to set up your work in a structured and methodical way and you have the ability to handle several tasks in parallel. Finally, you enjoy working at a higher pace where you proactively identify solutions to be able to ensure high efficiency as well as quality in your work.

• Relevant education and working experience in customer service operations environment or similar.

• Good knowledge in Microsoft Office tools.

• Excellent written and spoken fluency in Danish, Swedish and English.

• Experience with SAP/S4 Hana is considered a plus.

This is a full-time consultant position in Gothenburg through Incluso. Start is February 1st, 6 months limited contract. This role is 100% onsite in Gothenburg. Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson recruiter at Incluso.