Arbetsbeskrivning

At GetAccept, we believe that customer success isn’t just about support – it’s about creating real impact. That’s where you come in!

Who we are and what we believe in 🧡

60% of all deals go dark. That's too much lost revenue. Take control and get it back with a digital sales room! At GetAccept, we believe that the essence of business lies in the art of closing deals, and we are on a mission to revolutionize how it's done.

We are reshaping the future of B2B sales as we empower revenue teams to increase win rates by engaging and understanding buyers, from opportunity to signed deal. With over 5 000 customers in over 50 countries, we are the market-leading Digital Sales Room platform globally (G2).

We believe that people matter. Without the passion, innovation, and dedication that our employees put into their work every day, we wouldn't be where we are today. Growing from 30 to 180 employees in only a few years wouldn’t have been possible without extraordinary people who believe in our vision and product.

So what's the role about? 🚀

This is not a traditional Customer Success Manager role. You won’t have a portfolio of ongoing accounts – instead, you’ll own projects from start to finish: from Sales handover to go-live and beyond. Think of it as being the architect and project leader who ensures every detail clicks into place, while keeping the bigger picture in mind. This is how you will contribute:

• Lead projects end-to-end: Plan, execute, and follow up on customer onboarding and other projects.
• Be the go-to person: Act as the main point of contact during the project phase, coordinating stakeholders and making sure nothing falls between the cracks.
• Work hands-on with tech: Manage integrations and API tasks, collaborating with our technical experts when needed.
• Collaborate across teams: Partner with Product & Development to influence improvements, and hand over internally when projects are completed.
• Solve challenges: Troubleshoot, adapt, and make sure customers feel confident in the solutions you deliver.
• Stay curious: Explore new ways of working, especially around automation, AI, and emerging technologies that can add value to our customers.
• Shape the way we work: Document learnings and help us continuously improve our onboarding and project methodologies.

Your goal will be to deliver projects on time, within scope, and with measurable value, ensuring customers are ready and confident to move forward with their AM post-go-live. You’ll drive high satisfaction from both customers and colleagues, while establishing smooth, structured ways of working that make each new project even better. And of course, you’ll be bringing in fresh ideas and innovations – maybe with a little help from AI.

What we offer you 🧡

• A strong company culture: Experience the power of #teamwins in an environment that celebrates inclusivity, collaboration, and fun.
• Work-life balance: We value your well-being and offer flexible working hours and the possibility to work from home, so you can thrive both professionally and personally.
• Category leadership: Stand at the forefront of category creation, where your role and its impact are essential.
• Collaborative environment: Work with like-minded individuals who are dedicated to solving challenges and driving success.

Who are you? 🤗

A natural project leader who thrives when juggling structure, people, and technology. You enjoy solving problems, explaining complex things in a simple way, and you have an eye for details. You’re curious about how things can be done smarter – whether it’s through automation, AI, or new tools – and you love sharing those ideas with the team.

• Bachelor’s degree in a relevant field, or equivalent work experience.
• Minimum 3 years of experience in a customer-facing role and ability to lead customer onboarding, implementation, or training programs
• Strong communication skills and confidence in facilitating customer meetings and workshops
• Understanding of project planning and delivery frameworks (e.g. onboarding plans, milestones, retros)
• You have an interest in AI and actively work with AI-driven tools in your day-to-day to create value and drive results
• You are fluent in English, writing and speaking

Preferred

• Experience within SaaS or B2B tech environments, coupled with a strong understanding of Customer Success principles and methodologies.
• Experience working in cross-functional teams (e.g., with Product and Sales).
• Knowledge of key SaaS metrics such as time-to-value and adoption milestones.
• Comfortable working within remote teams and managing digital customer journeys.
• Fluent in French, both written and spoken.

Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork!

Sounds interesting? Hit the "Apply"-button and let's continue the dialogue! We work with ongoing selection, so make sure to send in your application today! 🥳