Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Service Support Engineer to join our dynamic team.

What you will work on

• Provide L2/L3 support for the Inriver PIM platform, ensuring system stability, performance, and timely incident resolution.
• Perform root cause analysis, problem management, and coordinate escalations with the Inriver vendor and internal development teams.
• Monitor and manage data synchronization across Inriver, Azure, and downstream systems.
• Troubleshoot data pipelines, APIs, integrations, and connectors within the PIM ecosystem.
• Conduct routine system health checks, data validations, and batch job monitoring.
• Work with Azure Cosmos DB, Azure Data Factory, and related Azure services for data ingestion, transformation, and operational tasks.
• Develop or maintain scripts and automation tools to streamline recurring activities.
• Support change management and release processes, including deployments, configuration updates, and release testing.
• Maintain accurate technical and operational documentation.
• Identify inefficiencies, propose optimizations, and contribute to process improvements and knowledge base updates.

What you bring

• 3–5 years of experience in application or system support, preferably within product data management or PIM environments.
• Strong knowledge of the Inriver PIM platform, including data model configuration, workflows, and integrations.
• Hands-on experience with Microsoft Azure services such as Cosmos DB, Azure Data Factory, and Azure Functions.
• Solid understanding of API integrations, RESTful services, and data exchange mechanisms.
• Experience with incident, change, and release management tools (e.g., ServiceNow, Jira).
• Ability to collaborate with cross-functional teams and communicate technical issues clearly.
• Experience in data modeling, ETL processes, or product master data management (nice to have).
• Familiarity with CI/CD pipelines for cloud systems (nice to have).
• Exposure to Power BI or similar monitoring and analytics tools (nice to have).
• Basic scripting experience in PowerShell, Python, or SQL (nice to have).
• Experience with Scrum Master practices, Jira, or Confluence (nice to have).
• Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline.
• Inriver or Microsoft Azure certifications are considered an advantage.
• Strong analytical thinking, troubleshooting ability, and a proactive, service-oriented mindset.
• Clear and confident written and verbal communication skills