Arbetsbeskrivning

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Who are you? And how can you make an impact?

Are you an accomplished UX design leader with a passion for transforming complex ecosystems into seamless, human-centered experiences? We are looking for a Principal UX Designer to step into a pivotal role within SOST, one of our Services product teams – a mission-critical digital service application supporting subscriptions within Volvo dealers worldwide.

This is not just about crafting interfaces; it is about raising the level of design maturity in a high-impact product space, influencing strategic decisions, and ensuring UX is embedded into the way we work. You will bring clarity where there is complexity, build trust with stakeholders, and champion user-centricity across teams and leadership.

You thrive on working across different layers: shaping vision and strategy with business leaders, collaborating closely with developers and product owners, and ensuring that every implementation reflects intentional, high-quality design. This is a role for someone ready to lead by design – driving both immediate outcomes and long-term organizational change.

Responsibilities

• Strategic leadership: Drive the UX vision for SOST, aligning design decisions with business goals and Volvo’s digital service strategy.
• Champion user-centricity: Ensure design is based on real user insights, balancing pragmatic constraints with long-term usability and service quality.
• Stakeholder management: Partner with Product Managers, Business Analysts, and senior stakeholders to shape requirements, challenge assumptions, and co-create meaningful outcomes.
• Design excellence: Oversee the end-to-end design process, from research and concept to delivery, ensuring high-quality implementation and adherence to design systems, accessibility, and brand standards.
• Process improvement: Establish and embed ways of working that enable UX to flourish in the product team, clarifying roles, responsibilities, and workflows.
• Execution where needed: Balance strategic influence with hands-on design delivery – ensuring urgent backlog needs are met without losing sight of long-term transformation.
• Cross-chapter collaboration: Actively participate in the Volvo UX Design Chapter, sharing knowledge and helping shape the evolution of UX across the Volvo Group.

Qualifications

• 8+ years of professional experience in UX design, with a strong track record in large, complex organizations.
• Demonstrated ability to lead design strategically, not only executing but shaping product direction.
• Proven stakeholder management skills – able to influence at senior levels and facilitate alignment between business, product, and technology.
• Experience balancing hands-on design delivery with process improvement, research and design creation.
• Strong portfolio demonstrating impactful design solutions across ecosystems and enterprise contexts.
• Excellent communication skills, able to articulate design decisions clearly to both technical and non-technical audiences.
• Mastery of design tools such as Figma, or equivalent, combined with experience in design systems and accessibility standards.
• Previous experience in B2B, enterprise, or mission-critical applications is a strong plus.

This is us, your new colleagues

The User Experience Design Chapter in Digital Delivery collaborates across the Volvo Group to foster an environment where ideas, perspectives, and expertise can be shared. We are team players with common ambitions, and we win together by uncovering user needs through collected data and insights to improve the usability of products and services.

Our UX Design Chapter secures consistent user experience, interaction, and visual treatment across Volvo’s digital ecosystem – shaping cohesive, holistic experiences that are findable, credible, accessible, useful, usable, and desirable.

Are you as passionate about making an impact by design as we are? Do you thrive in a large, complex organization, happy to collaborate and facilitate an excellent user-centric approach in order to amplify the value of design?

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.