Arbetsbeskrivning

Husqvarna’s design department is growing, and we are on the lookout a colleague to take on the role as Service Design Lead, focusing on dealer and aftermarket user experience, driving change at Husqvarna.

This is a unique international opportunity for service designers to work with innovative system solutions that span from digital platforms to physical products.

As a team we challenge each other to try new ways. We are passionate about our work, proud of our history and curious about the future. In our friendly, international, and open environment, our differences are our strengths. Most importantly, we have fun together.

About you

As a Service Design Lead you are passionate about advocating for users and designing benchmark ecosystems. You have extensive experience in service and user experience design across digital and physical products. You are used to working in all the phases of product design.

As a person we think you:

• Have a passion for understanding humans.
• Enjoy turning abstract concepts into visuals that drive insight and alignment.
• Enjoy solving complex problems with a systems perspective.
• Are a strong leader, for both stakeholders and peers
• Are a collaborative team player open to feedback.
• You have a “Yes, and” and an agile mindset (test-learn-modify).
• Have strong communications skills including story telling
• Have broad domain knowledge and experience driving change across complex ecosystems, including dealer and service networks.

Key responsibilities

• Lead the experience in your ecosystem, guiding colleagues and stakeholders towards a dealer-centered user experience.
• Participate in key strategic projects as a service designer.
• Drive user readiness and turn insights into solutions that improve both user experience and dealer efficiency.

What will you do?

• Advocate for the user and lead towards a user-centric way of working
• Collaborate closely with dealers and aftermarket stakeholders to co-create solutions that add value across the service network.
• Perform UX research and translate insights into seamless solutions
• Coach colleagues and lead stakeholders towards a user-centric, holistic experience.
• Plan and moderate cross-functional workshops.

Location:

Stockholm, Jonsered or Huskvarna.

Your application:

Can you envision yourself being a part of this? If so, send us your application! Selection is ongoing. Note: We do not accept applications via email due to GDPR compliance.

For questions regarding the process please contact:

Recruiter: Jonathan Olsson [email protected] or

Hiring Manager: Anna Selmarker, [email protected]

Winning Through Culture

We believe that business is ultimately about people, as a team, we win and grow together. Our culture is built on bold ideas, strong commitment, and a shared purpose, creating an environment where innovation thrives, people grow, and every contribution matters.

Our culture is built on three core themes:

· Bold: We push boundaries, embrace challenges, and explore new possibilities.

· Dedicated: We put in the hard work, bring passion and resilience to every challenge we take on.

· Care: We support each other, consider the impact of our actions, and strive to make a lasting difference.

Whether you’re starting your career or looking for the next big step, we offer a place where passion and purpose come together. Join us in shaping the future!

Learn more about our culture here.