Arbetsbeskrivning

Sheraton Stockholm Hotel, an icon since 1971, has completed a total metamorphosis. Following a full-scale renovation, from the ground floor up, we are now on a mission to redefine the modern hospitality experience in Stockholm. We are forging a destination where Stockholm’s creativity meets global networking, and where every detail is crafted for connection and comfort.   We are part of Marriott International, one of the world's most respected hospitality brands, and operated by Archer Hotel Management, known for their innovative and sustainable approach.   We are now looking for a motivated and compassionate Front Office Associate to join our front desk team to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation.    If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you!   We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.   Key Responsibilities: •    Manage check-in/check-out procedures and ensure adherence to company policies. •    Exceed guest expectations  •    Stay informed about events, VIP arrivals, and group check-ins •    Ensure fast, efficient, and welcoming service for all guests •    Maintain high levels of customer satisfaction assuring personalized service and addressing guest requests promptly •    Communicate and record all feedback and complaints according to established processes •    Coordinate with other departments to ensure smooth operations •    Good relationships with both internal and external customers   Qualifications: •    Has experience working at a hotel front desk •    Experience in Opera is an advantage •    Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus •    Strong communication and interpersonal skills •    Has strong computer skills •    Proactive and independent work approach •    Good problem-solving skills with a focus on guest needs and expectations •    Ability to handle high-pressure situations with professionalism   What We Offer: •    A permanent full-time position following the 6-month probation period and we adhere to collective agreements •    Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm’s hotel scene •    Great opportunities for career growth •    A dynamic and inclusive work environment •    Employee discounted rates at over 8,000 hotels worldwide   Join our team and play a key role in creating memorable experiences for our guests! About Sheraton Stockholm Hotel Part of Marriott International’s global network, Sheraton Stockholm combines international standards with a uniquely local spirit. Operated by Archer Hotel Management, our mission is to deliver a modern guest experience: where tradition meets innovation, and every detail is designed for connection, comfort, and creativity.