Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior IT Support Technician to join our dynamic team.

What you will work on:

• Provide first-line IT support to users via phone, email, and on-site assistance.
• Register and manage support cases through the case management system.
• Handle account management tasks in Active Directory, including activation and password administration.
• Perform troubleshooting in Windows environments and commonly used applications.
• Support users with account activations, password resets, and data imports/exports.
• Collaborate with team members to ensure timely resolution of user issues and maintain high service quality.
• Work on-site in central Stockholm according to the client’s schedule and security requirements.

What you bring:

• Proven experience in providing user support for commonly used software and IT environments.
• Hands-on experience with case management systems.
• Strong communication skills in both spoken and written Swedish.
• A genuine interest in technology and user support.
• Service-oriented mindset with a proactive and helpful approach.
• Ability to explain technical matters in a clear and pedagogical way.
• Flexibility regarding working hours and support needs.
• Swedish citizenship and willingness to undergo security screening in accordance with the Security Protection Act.
• Meritorious: Prior experience working within environments regulated by the Security Protection Act.