Arbetsbeskrivning

Our client is looking for a passionate and dedicated Swedish-speaking Responsible Gaming Analyst to join their team in Malta. Your contribution to the company is to maintain the top-class standards of their responsible gaming practices. What are they looking for? •   Native or fluent Swedish speaker with English fluency •   Genuine interest in the psychology of addiction, regulatory and compliance knowledge  •   Ability to listen effectively and understand others, empathy  •   Willingness to learn and improve •   Positive mindset and a flexible approach  •   A good team player •   Analytical thinking with excellent attention to detail  •   Ability and will to work in a fast-paced, dynamic environment      What are the responsibilities? •   Analyse reports to identify potential addictive behaviour, contact players who are at risk and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and blocking of accounts. •   Monitor escalated player registrations to prevent and avoid underage gambling  •   Monitor escalated self-excluded players to assess risk and refund, eligible players  •   Monitor and review follow-up case report on a daily, weekly, and monthly basis  •   Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded  •   Recommend changes and/or amendments to Responsible Gaming operational activities and processes  •   Work closely with the Responsible Gaming Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required    What are the benefits? •   Private health insurance  •   Free breakfast and lunch  •   Wellness allowance  •   Birthday leave  •   Company and Team building events  •   Relocation package to Malta including flight and 2 weeks of accommodation     Required language: Swedish