Arbetsbeskrivning

Join Telavox as an Enterprise Key Account Manager – Customer Success Team Do you love building strong customer relationships and making sure clients get the most out of the solutions you provide? At Telavox, we’re expanding our Customer Success team and looking for a Key Account Manager who’s passionate about delivering value to our customers every day. In this role, you’ll work closely with some of our most important Enterprise customers, helping them succeed with Telavox while finding new ways to grow together. If you’re motivated by solving challenges, delivering results, and becoming a trusted point of contact, this could be the role for you!

As a Key Account Manager at Telavox, you’ll be responsible for a portfolio of our direct enterprise customers. Your mission is to strengthen relationships, ensure they get the best possible experience, and drive value for both the customer and Telavox.

You’ll take ownership of customer accounts, manage renewals, and identify opportunities for upsell and expansion. By being close to your customers, you’ll act as their advocate internally and help them get the most out of our platform.

• Building and maintaining strong, trust-based relationships with customers

• Proactively managing renewal cycles and contract negotiations

• Identifying opportunities for upsell and expansion within existing accounts

• Acting as a go-to advisor, helping customers optimize their Telavox setup

• Using data and insights to uncover new opportunities and drive customer value

• Collaborating with colleagues across teams to improve our customer experience

You’re a motivated account management or customer success professional who genuinely cares about helping customers succeed. You combine commercial drive with problem-solving skills and always look for ways to deliver extra value.

You feel confident in customer meetings, enjoy working towards targets, and find energy in building long-term relationships

Key skills and experience we’re looking for:

• 3+ years of experience in account management, customer success, or similar roles – ideally within telecommunications, SaaS, or UCaaS

• A proven ability to drive customer growth and retention through upsell and renewals

• Strong communication and relationship-building skills

• A commercial mindset combined with a consultative approach

• Ability to work independently while collaborating effectively with colleagues

• Quick-fingered, technically skilled, and able to work efficiently in CRM systems, preferably Hubspot

• Fluent in Swedish (spoken and written) and confident in English

Good-to-have skills:

• Experience with Telavox or similar platforms

• Familiarity with working across functions such as product, support, and technical teams

• Understanding of customer success metrics like NRR

At Telavox, you’ll have the opportunity to make a meaningful impact on our customers’ success while developing your own skills in a dynamic, supportive, and enjoyable team environment.

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. 

For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected]

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