Arbetsbeskrivning

Our client is passionate about addressing global challenges and fostering sustainable solutions. Guided by the core values of care, courage, curiosity, and collaboration, they prioritize diversity, inclusion, and equal opportunities, empowering individuals to make a meaningful impact.

This is their journey. Why not make it yours?

Role Summary: As a Customer Support Specialist, you will leverage your expertise as a key contributor within the organization. With deep knowledge of your discipline and a global impact, you will lead the development of innovative solutions for complex challenges. Additionally, you will mentor colleagues by sharing insights and providing guidance.

Key Responsibilities:

• Deliver outstanding internal customer support, addressing areas such as technical queries, order assistance, and payment-related matters.
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• Coordinate resources to ensure comprehensive case ownership and maximize customer satisfaction.
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• Resolve customer issues (e.g., orders, technical matters, payments) by collaborating with Sales, Operations, Supply Chain Management, and relevant internal or external teams.
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• Partner with After-Sales Service and Spare Parts teams to ensure efficient issue resolution.

Requirements:

• Proven experience in customer support and order management.
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• Strong knowledge of SAP systems and logistics processes.