Arbetsbeskrivning

Do you speak German and enjoy customer interactions? SEB Kort is looking for you who want to work in a stable and pleasant environment, providing customer service in German and Swedish. At our headquarters in Arenastaden, Solna, you will have an inspiring workplace with modern offices and great colleagues!

OM SEB

Since our start 160 years ago, SEB has been guided by a strong belief that entrepreneurial thinkers combined with innovative companies are needed to create a better world. We are here to enable them to achieve their ambitions and succeed in both good and difficult times. We are the business engine of the bank, providing the financial expertise our organizational and private customers rely on. We do so with focus on our customers' needs, commitment to quality and trust, and an entrepreneurial mindset to continually improve our services.

Read more: https://sebgroup.com/

ABOUT THE ROLE

SEB Kort operates across the Nordic region and collaborates with brands such as SEB, Eurocard, and several co-brand partners. In this role, you will work with corporate customers and handle inquiries via phone, email, and Facebook—just a small part of the over one million interactions SEB Kort manages each year.

As a Customer Service Representative, you will be part of a dedicated team, assisting customers with inquiries regarding invoices, transactions, claims, credit, and interest rates. You will also guide customers through SEB’s digital channels, ensuring a smooth and professional service experience.

WHO ARE YOU?

You have a genuine passion for customer service and are driven by delivering excellent customer experiences. With a positive attitude and a solution-oriented approach, you thrive in a role that focuses on collaboration and personal interactions. We also value curiosity and an openness to develop in a fast-paced industry.

We are looking for someone who:

• Has a high school diploma or equivalent
• Speaks and writes fluently in Swedish, English, and German
• Has previous experience in customer service, sales, or another service-oriented role

PRACTICAL INFORMATION

Start date: April 28 Employer: SEB Kort Working hours: Office hours, full-time permanent position (initial probationary period) Salary: Individual salary setting, collective agreement applies Location: Stjärntorget 4, Solna Arbetstider: Kontorstider Contact for questions: [email protected]

WHAT WE OFFER YOU

At Workz, we specialize in customer service and offer not only comprehensive training but also continuous coaching in communication, customer handling, and business acumen. After completing your training, you will receive a certification in customer service.

Additionally, we offer:

• Collective agreement-based employment conditions
• Wellness allowance
• A dedicated operational manager to support your development and assist you as a consultant

We take pride in providing our consultants with a secure work environment and opportunities for both personal and professional growth.

APPLICATION PROCESS

As the first step in the recruitment process, we conduct tests. You will receive the test link via email immediately after applying, and completing it is required to proceed as a candidate.

We look forward to your application.