Arbetsbeskrivning

Scandinavian Airlines System SAS Systems Specialist PAX The System Specialist has the operational responsibility for defined parts of the IT-services in a service area PAX/DCS and works as a member of a Service Delivery Team/Value Stream. The System Specialist will be the 1st point of contact for defined business users/operational users of the IT- services, and corresponding contact against external/internal IT-suppliers. The System Specialist will ensure that the operational delivery of the IT-services is according to agreements and business needs. The System Specialist will also, proactively and in close cooperation with the business representatives and the IT-suppliers, support further business process development and ensure continuous improvement of the IT-services. Key Responsibilities: * Responsible 1st point of contact for business users/operational users in defined parts of the IT-services in the Service area. * Responsible 1st point of contact for external/internal IT-suppliers of the IT-services. * Responsible for regular meetings and follow up with business representatives and IT- suppliers regarding: Status of service delivery for the defined IT-services. * Plans for improvements of the defined IT-services. * Responsible for analysis of issues and problems in the delivery of the IT-services. * Responsible for supporting business representatives to describe and specify requirements, to order backlog/change requests, and to secure plans for delivery of changes. * Responsible for monitoring progress, reporting errors to supplier, verifying solutions, and ensuring documentation. * Responsible for supporting the IT-suppliers with knowledge and guidance regarding: SAS IT-environment and integrations to other applications and IT-suppliers. * SAS IT-policies/standards. * Business impact of disturbances in the service delivery. * Responsible for supporting the business in process development and lean process improvements, and for enabling and supporting simple and efficient use and utilization of IT among business users. * Responsible for supporting development in the Service area: Providing IT-requirements. * Supporting business requirements. * Providing knowledge support to the IT-suppliers. * Ensuring that deliveries are according to specifications and SAS IT-policies and standards. To be successful, we believe you should have: * Ability to translate business needs into IT requirements and specifications. * Ability to communicate and collaborate with both business stakeholders and IT providers. * Ability to analyse problems and issues and come up with working solutions. * Strong ownership and sense of purpose. * Strive for continuous improvement and adaptation of services. * Deep understanding of the business area supported, including processes, functional requirements, business applications, vendors and interfaces (PAX/DCS). * Fluent professional English in speech and writing. * Fluent in one of the Scandinavian languages, and good understanding of other Scandinavian languages. * Competent in Altea DCS. * Good knowledge of Passenger & Baggage processes including irregularity handling. * Understands DCS user access and permissions. * Understanding of RBAC is a merit. * Experience of schedule distribution. * Knowledge of Ground handling. * Knowledge of relevant business processes on a specialist level. * Ability to communicate and collaborate with both business stakeholders and IT providers. Why SAS? At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:  * Travel Perks: Enjoy discounted travel opportunities around the world with SAS.  * Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.  * Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.  * Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge.  * Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths.