Arbetsbeskrivning

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job summary

The Customer Claims & Process Management EMEA Team is a regional team belonging to the Services Customer Issue Resolution organization. This team is responsible to handle and secure a proper management of all our Customer Financial compensation requests in line with our Tetra Pak policies ensuring the proper cost allocation and providing feedback in a timeline manner.

We are now looking for a Manager Customer Claims & Process Management EMEA who will be responsible to lead a team of System Issue Analysts and ensure that we have the required capabilities to manage our customers’ Technical Issues related Claims providing customers high quality services and response.

The position is permanent and to be placed at Tetra Pak Offices in Sweden.

What you will do

As Manager Customer Claims & Process Management EMEA you will lead a team based within the Europe, Middle East and Africa markets in the Customer Issue Resolution organization. You will drive work standardisation and optimisation for all customer claims, securing compliance with Tetra Pak procedures and policies. You will lead a team responsible to analyse data, propose and drive continuous improvement initiatives to achieve organizations’ objectives. You will identify and support growth & development opportunities within the team aligned with global HR processes and tools.

Main responsibilities:

• Lead the team for an efficient and effective management, analysis and decision making of customer claims in a timely manner according to Claim policy and financial escalation procedure
• Enable accurate and efficient management of Cost of Poor Quality and secure proper cost allocation within EMEA region
• Drive a continuous analysis on Care to Assist main performance indicators to highlight and lead continual improvement opportunities
• Be the Local Process Driver within EMEA region actively participating and maintaining a network of contacts with relevant colleagues
• Build and develop appropriate competence in the organization through competence mapping, coaching, mentoring and formal training to ensure skills are developed and updated

We believe you have

• Tetra Pak products and services knowledge
• PSM competence
• Quality Analysis, Process & Culture knowledge
• Customer & Business understanding
• C2A Process Knowledge
• English language in writing and speaking
• OFSP & OFCE process knowledge, preferred
• Competence to manage QuTI-P and SAP, preferred
• Commercial Practices & Insurance Claim Mgmt, preferred
• General Finance Knowledge, preferred
• Project Management basics, preferred
• Team & Key stakeholders Communication and Leadership skills

You are a structured and analytical person with excellent communications and presentation skills. You are driven by customer-centricity and you are a decision maker. You find it easy to collaborate with people on all levels and you have excellent negotiation and conflict resolution skills.

If you believe you tick the boxes, even if not all, we would love to receive your application!

We offer you

• Variety of exciting challenges with ample room for development and training in a truly global landscape
• Great opportunities for building your own area of competence and expertise within the team
• Equal opportunity employment experience that values difference and diversity
• Market competitive compensation and benefits with flexible working arrangements

Apply now!

There is a preferred candidate

Please complete and submit your CV in English to [email protected] no later than 2025-03-28