Arbetsbeskrivning
Are you a German speaker with a passion for customer service and a love for travel? If you're looking for an exciting opportunity to work with an amazing hotel chain in sunny Málaga, we want you on our team! As a German Customer Support Advisor, you'll help guests from around the world with their inquiries and ensure they have the best stay possible.
About the Role:
We are looking for a German-speaking Customer Support Advisor to join a renowned hotel chain in Málaga. You’ll be the first point of contact for German-speaking customers, handling inquiries and ensuring a seamless experience for hotel guests. You’ll work directly with customers over the phone to answer questions, resolve issues, and provide information about hotel services.
What You’ll Do:- Handle incoming customer calls in German, assisting with bookings, inquiries, and support.
- Provide clear and professional communication to resolve customer issues.
- Ensure customer satisfaction by delivering excellent service.
- Handle a variety of customer queries, from booking confirmations to special requests.
- German: Native or bilingual level
- English: Advanced (minimum C1)
- Ability to work 39 hours/week with alternating weekends
- A valid NIE, NAF, and a Spanish bank account
- Fixed monthly salary + bonus
- Onsite Training: From 9 AM to 6 PM
- Location: Malaga
- Contract: Indefinite term, with a 2-month probation period
- Work Schedule: Flexible hours with alternating weekends
If you’re looking to work in a dynamic customer service role for a top hotel brand in Spain, this is the opportunity for you! Apply now and join our team in Málaga!