Arbetsbeskrivning

At Dise, we offer market-leading software for Digital In-store experiences. Dise works with forward-thinking brands, such as Volvo, M&S, J. Lindeberg and Uniqlo. From our offices in Sweden and the UK we enable our partners and their customers to design and implement unique Digital In-store solutions. We call it Dise – Digital In-store experience. Dise is part of the Vertiseit Group, listed on the Nasdaq First North Growth Market in Sweden.

Do you want to grow alongside inspiring colleagues in an exciting product company?

Dise is expanding and is now looking for a Third Line Support Technician to join our team in Karlstad!

As a Third Line Support Technician, you will be a key player in our support team, working closely with both colleagues and customers to solve technical challenges. In this role, you will:

• Communicate directly with our partners via phone and email
• Troubleshoot and resolve a variety of support cases
• Ensure a smooth customer journey by providing high-quality support

We are looking for a technically skilled and service-oriented problem solver who thrives in a dynamic environment and enjoys collaboration. You are a team player with strong analytical skills, capable of identifying, troubleshooting, and efficiently resolving technical issues.

To succeed in this role, we see that you have:

• Extensive experience working in a Microsoft Windows environment, including troubleshooting and problem-solving.
• Fluent proficiency in both Swedish and English (spoken and written).
• The ability to handle multiple cases simultaneously without compromising quality.
• A strong team spirit and a proactive mindset – you take initiative and solve problems before they arise.

Nice to have: Experience in troubleshooting both software and hardware, as well as familiarity with Linux.

We offer an inclusive work environment where you will be surrounded by skilled and passionate colleagues.

• Well-being first – Enjoy health initiatives and a generous wellness allowance.
• Team spirit & fun – We believe in having fun together and organizing activities to create great memories.
• Learn & grow – Work alongside talented colleagues in a collaborative and knowledge-sharing environment.
• Job security & benefits – At Dise, we offer a collective agreement to ensure fair working conditions.
• Career opportunities – We invest in internal career paths and development opportunities to help you grow with us.

Location: Full-time position at our office in Karlstad Application deadline: March 22 (We recruit on an ongoing basis, so apply as soon as possible!) Questions? Contact Johan Stenström, Global Head of Product Support, at [email protected]

You can submit your application in Swedish or English. We look forward to hearing from you!

We believe in people. Our company culture is our most important asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. They guide us in everything we do - from the decisions we make to how we interact with each other and our customers.