Arbetsbeskrivning
At Yacht Week, we craft unforgettable social adventures. To ensure that our global community continues to thrive, we’re looking for a Guest Services Executive to nurture it and deliver world-class experiences. This role is perfect for someone who thrives in a dynamic environment and is passionate about travel, hospitality, and seamless customer journeys. With multiple destinations and thousands setting sail each year, this is your chance to shape the future and enhance our main brand, Yacht Week.
WHO ARE WE?
Yacht Week is more than just a trip—it’s a movement, a lifestyle, and an iconic brand that has been setting the standard for extraordinary sailing experiences since 2006. We’ve welcomed over 110,000 guests from 199+ countries, creating a global community of adventurers who share a passion for travel, connection, and the open sea.
As part of Day 8 AB, Yacht Week stands at the forefront of curated social experiences alongside Ski Week, bringing people together in some of the world’s most breathtaking destinations. Our mission is to craft unforgettable moments that ignite joy, foster friendships, and inspire a deeper appreciation for our planet.
At the heart of The Yacht Week is a dynamic, highly social, and passionate team that lives for adventure. While our core team works year-round to make every week unforgettable, our extended family grows to include hundreds of dedicated crew members and event staff worldwide during the season. Together, we create a world where sailing meets celebration, and where new friendships and incredible experiences are always just a horizon away.
WHO ARE YOU?
You are a highly personable, enthusiastic, and proactive with a passion for exceptional customer service and building strong connections. A confident communicator, you thrive in a fast-paced environment and are deeply invested in the connections you make.
You are the ultimate customer champion, ensuring seamless interaction while balancing business needs. You embed a customer-first culture, resolving inquiries efficiently and converting leads into happy guests. Working closely with management and sales teams, you help maximize opportunities while delivering an outstanding experience for past, present, and future customers.
Key Responsibilities:
- Customer Service – Ensure brand communication is prompt, accurate, and high-quality across email, chat, and phone.
- Complaint Handling – Manage guest complaints from booking to post-event, collaborating with Operations and the Commercial Director on resolutions.
- Product Development – Analyze post-event feedback to improve guest experience and communication with Operations and Marketing.
- Website & Email Communication – Maintain accurate and engaging brand messaging across the website and customer email journeys.
- Customer Engagement – Strengthen relationships with loyal guests and group booking leaders.
- Sales & Cross-Selling – Maximize opportunities to re-engage past guests and grow bookings through proactive sales techniques.
- Review Generation – Collect and promote customer reviews (e.g., Trustpilot) for social proof.
- Seasonal Staff Training – Lead customer service training for temporary team members.
Our whish list.
- Strong education background, with high-level English and Mathematics qualifications.
- Tech-savvy, with experience using Microsoft or Google software, especially Excel/Google Sheets.
- Customer-focused, with experience in service and complaint handling, ideally in travel.
- Sales-driven, with a background in selling premium products and account management.
- Excellent communicator, both over the phone and in writing.
- Proactive & independent, able to take initiative while thriving in a team.
- Fluent in English (native or high-level qualification).
- Eligible to work in Europe (remote positions in other time zones considered).
- Flexible availability, including some weekends during peak season.
Please send us your application or email us on [email protected] if you have any future question.