Arbetsbeskrivning
Do you thrive in a customer interacting role, where tech and people come together?
Are you a collaborative and humble individual who loves to see clients succeed in getting the most out of technical solutions?
Want to deliver our top tier products in broadcasting, and streaming, ensuring viewers all over the world a stellar experience?
Want to learn more about our products and get to know our people?Make sure to check us out on LinkedIn and Youtube!
About your role
You'll be the newest addition to our Customer Success unit (consisting of 10 peers)and act asour client's co-pilot in implementing our stellar Media products (hardware + software), to customersall over the world!
At Net Insight, the Customer Success Manager plays a pivotal role in ensuring seamless deployment and maximizing the value derived from our products.
Your key responsibilities
- Guide and Grow:Lead a smooth onboarding experience by configuring and optimizing our solutions,also being the trusted advisor for all phases of the customer lifecycle
- Empower and Educate: Deliver targeted training and support, enabling customers to fully leverage our technology in their unique settings
- Monitor and Motivate:Keep a keen eye on performance metrics to ensure continuous engagement and alignment with customer goals
Good to knows:
- We value work-life balance and have a hybrid work set-up (50/50)
- This is a full-time, permanent position
- Located in our HQ in Solna, Stockholm
- Our corporate language is English
- Some traveling will be expected in this role
Our products
We help broadcasting companies deliver major events to YOU!
Net Insight provides hardware and software solutions that enables stellar viewing experiences of major events and we're particularly skilled in "live" sports events.
Think of Super Bowl, the largest Athletics events, F1, and major news happenings.
All of these events needs to distributed globally, on different networks, to a variety of devices and to millions of viewers.
That's where our products, Nimbra comes into play.
Your Profile
Perhaps you have a background as a Customer Success Manager,Implementation Consultant, Systems Engineer,or DevOps Engineerpreviously, and just love the mix of technical solutions and helping customers win.
You are a collaborative, humble and curious individual with a great interest in tech, as well as building long-lasting relationships.
Skills and experience:
- We believe you have at least 10+ years of experience in one or more of the followingroles: Customer Success Manager (with a techy flair), Systems Engineer, or DevOps Engineer
- You feel right at home in a Linux environment, scripting Bash/Shell and know your way around Python as well
- Your background includeshaving a broad experience delivering IP Network products andsolutions
- Communicating with different kinds ofstakeholders (techy and not so techy), building relationships and team collaboration are all aspects that motivate you in your role
- You are comfortable and used to using English as main language in your role
Bonus skills:
- Experience working with our product, Nimbra
Our culture and beliefs:
At Net Insight, innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company.
Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact
How to apply and information about the process
It's super-easy!
Upload you CV or use your LinkedIn profile, fill in the choice questions (no data entry) and upload relevant documentation of you choice - That's it.
We are recruiting continuously and we aim to get back to you with an initial decision within 10 days.
Note: We do not offer relocation support at this time.
Note 2: Background check will be part of our recruitment process.
This isNET INSIGHT
Net Insight ( Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows.
For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy Award winning Nimbra technology to guarantee media delivery. Today, Net InsiEmmy Awardght partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds.
For more information, please visitwww.netinsight.net
Buzz: Engineer, Developer, Programmer, SW Developer, Software Designer, 5G, Cloud, DevOps, SysAdmin, DBA, Synchronization and PTP protocol, IT Security /Trust Boundary /Firewalls, Agile project experience, Net Insight Products, SRE, Nimbra, Sverige, KTH, Telecom, Tele operator