Arbetsbeskrivning

Last spring, the doors of Tech Mahindra's new office opened, right in the center of Riga, where we now have a vacancy for a Customer Service Associate.

Here you will work with customer service together with your colleagues from all over the world. In a dynamic and inspiring working environment where celebrations, activities and a fantastic team spirit create a unique atmosphere.

We offer:

• Flights and accommodation for the first month
• Fixed salary
• Private health insurance
• Development opportunities
• An adventure you will never forget!

About the position:

As part of our team, you will handle customer inquiries via phone, email and chat. You work both independently and in a team and ensure that cases are resolved within specified timeframes. Good communication with internal and external contacts is crucial to ensure high customer satisfaction and that the project's goals for response time, handling time and resolution rate are met. You will also participate in necessary training to continuously improve your skills.

Qualifications:

• Danish or Norwegian - fluent in spoken and written
• English - good knowledge
• Ability to work in a team and contribute to a positive environment
• Good computer skills and ability to effectively multitask between different systems and applications
• You are solution-oriented and love to make customers happy
• As ​​you will be working different hours, we would like you to have the opportunity to work in shifts
• It is an advantage if you have worked with customer service before, but not a requirement
• Have the opportunity to relocate to Riga

About us:

Tech Mahindra is part of the Mahindra Group and was founded in India in 1945. Since then, the company has expanded and is now a multinational company with 260,000 employees in over 100 countries. Tech Mahindra's vision is to make other organizations better and more cost-effective by using modern digital solutions.

We are an equal opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will be considered for employment without regard to ethnicity, religion, gender, age, nationality, or disability.