Arbetsbeskrivning

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Keysight's Global Services Organisation (KGSO) is seeking to hire a talented and ambitious Resident Professional Technical Support Engineer (RPE) to join its team, with responsibility for delivering on-site support services to Keysight's Power Portfolio Solutions customers across the Automotive Electromobility Sector, with a focus on support services for battery cell, module, pack and EVSE testing equipment.

The successful candidate will join a rapidly growing industry sector and have the responsibility of delivering on-site support services to a key Keysight Battery Test Solution customer based in Gothenburg, Sweden. Please note that this position is based 100% at the customer site, and not at a Keysight location. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.

The responsibilities will include, but are not limited to, the following:

• Manage and deliver preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in cooperation with the customer's calibration and maintenance team and testing schedules.
• Coordination of third-party service providers.
• Installation of hardware and software/firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Qualifications

• Bachelor's Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
• Fluency in Swedish and English language is mandatory.
• Valid driver's license with clean driving record; ability to travel via car and air if required.

Desired

• Working knowledge of battery test technologies and EVSE solutions would be advantageous.
• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage/current systems and safety.
• Previous on-site commissioning and/or service delivery experience desirable.
• Good working knowledge of MS Windows OS, Linux and networking.
• Strong organisational skills, with the ability to prioritise tasks in a logical manner.
• Be self-motivated, with the ability to work with minimal supervision.
• Ability to make decisions that favourably effect customer uptime.
• Excellent written and verbal communication skills.
• Ability to work in high-stress, mission-critical situations.
• Flexible working hours per customer commitments.
• Requires general proficiency with tools, systems and procedures to accomplish job.

Keysight is an Equal Opportunity Employer.***