Discover Athens—a city of timeless history and dynamic modernity. Join us as a Customer Advisor and experience outstanding career growth, stunning views, and a rich Mediterranean lifestyle. Athens is calling!
In this role, you’ll lead a team of content moderators for a top Social Network platform, providing coaching, motivation, and guidance to help them excel. You’ll play a key role in developing your team’s skills and ensuring they succeed in a dynamic and rewarding environment.
Your key responsibilities:
Team Management: Supervise a team of content moderators, ensuring the review and moderation of user-generated content (text, images, videos) on the platform.
Performance Monitoring: Continuously monitor team performance against KPIs, addressing any shortfalls and ensuring targets are met.
Coaching & Development: Coach, motivate, and develop Advisors, providing continuous skill development and career growth opportunities.
Recognition & Motivation: Recognize and reward outstanding team performance, ensuring alignment with company values and mission.
Issue Resolution: Communicate client/campaign issues to the Operations Manager and take appropriate actions to improve client satisfaction.
Benefits for you:
Accommodation support: Help with the relocation process and free accommodation provided for the first month!
Competitive Wages: Enjoy very competitive pay and job stability.
Training: Fully paid training to set you up for success.
Healthcare: Access private healthcare for peace of mind.
Growth Opportunities: Continuous learning and career development.
Diverse Culture: Work in a safe, friendly, diverse, and tech-driven environment.
Team Spirit & Wellness Program: Join an international team with celebrations, skill-building initiatives, and team events, while enjoying the EverBetter wellness program, including an on-site fitness room and a personal trainer.
Requirements:
About our client:
With 170,000 associates worldwide, our client powers the best experiences for over 750 of the world’s leading digital-first brands. Using innovative solutions, advanced technology, and expert support, they ensure smooth and meaningful interactions while meeting the unique needs of their clients on a global scale.