Arbetsbeskrivning

Welcome to an exciting role at Husqvarna Group, where your passion and knowledge of technology and digital products can truly make a difference.

The Product & Service Quality department is now looking for a Product Quality Specialist within Husqvarna Digital Products. This job offers stimulating work that gives you a wide network and excellent opportunities for personal development and career within the Husqvarna Group.

Job description:

As a Product Quality Specialist you will be a part of a team where you will be responsible for supporting the market with product knowledge of the Husqvarna Digital Products. The primary focus is to act as a single point of contact for quality improvements raised by Husqvarna Groups sales companies and distributors around the world. You will receive improvement requests from customers, sales companies and distributors and inform them about short-term and long-term solutions. You will also, in close cooperation with our R&D-teams, factories, and suppliers analyze the identified problems, feedback the identified issues into new development projects as well as report and prioritize improvements on existing platforms.

You will be working with the interface between our physical and digital product offerings within the whole Husqvarna product range. As the primary contact for our service organization, you will assist them in resolving digital quality-related issues and provide feedback on identified field issues to inform new development projects. You will prioritize product improvements on existing platforms, create presentation materials, and conduct training sessions for service personnel. Additionally, you will regularly visit key customers and participate in quality performance reviews.

Engaging in quality-related tasks within the Husqvarna Digital Development Process, you will ensure product quality deliverables are met. You will collaborate with stakeholders to develop proposals for activities, present them in appropriate forums, and follow up on their progress. When necessary, you will take on the role of project coordinator to involve the right stakeholders.

Working with the process development group, you will develop and implement effective processes for digital quality support and customer interaction. Promoting a customer-centric approach in digital support interactions with other stakeholders will be a key aspect of your role. You will also monitor and transparently report on field performance, identifying and tailoring tools to enhance performance.

The role includes travelling to domestic and international locations 15-30 days/year. You will visit key customers on a regular basis and participate in quality performance reviews. You will also train service personnel, primarily related to implemented product and service improvements. In your duties you will also prepare, analyze and distribute monthly data reports to the management team.

Your profile:

Required Qualifications

• Master’s Degree in SW/Digital Engineering or equivalent .
• Three or more years of engineering, app-development or after sales experience.
• Fluent in English, both spoken and written.
• Ability to speak freely in front of medium-size audiences
• Experience with Agile methods, ITIL, Scrum etc .

Desired Qualifications

This position requires a proactive approach, excellent communication skills, and a strong focus on improving customer satisfaction through quality digital support. We believe you have a genuine interest in technology and possess great teaching abilities. Your excellent interpersonal, teamwork, and oral/written communication skills will be essential in this role.

Additionally, you are highly organized and capable of managing multiple projects simultaneously, with strong analytical and problem-solving skills. You have a holistic understanding of the interaction between mechanics, electronics, and software. Knowledge of Six Sigma methodologies is advantageous, as are personal computer skills, including but not limited to Microsoft Office applications (Word, Excel, Access, PowerPoint), JIRA, Confluence, SharePoint, and Power BI.

We believe you are currently working in a technical development role or technical sales (or a similar field) and are now seeking a new challenge.

Location: Your home base will be the office in Huskvarna, where we spend 2-3 days a week when not traveling.

Do you see yourself being a part of this? If so, please apply—we look forward to reviewing your application.

As we approach the holiday season, our recruitment process will be adjusted accordingly. We will review applications on an ongoing basis, but we will likely begin inviting candidates for interviews in early January. At Husqvarna, we value work-life balance. We thank you for your understanding and wish you a wonderful holiday season.

If you have any questions regarding the position, please contact Hiring Manager Mats Mauritzson, [email protected] and regarding the process contact Kristin Sundlo, [email protected]