Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior OTM Consultant to join our dynamic team.

What you will work on:

• Implement and develop systems using OTM Cloud.
• Conduct assessments of existing operations to identify improvement opportunities.
• Perform business process mapping and gap analysis to align operations with best practices.
• Design and implement effective solutions to meet business requirements.
• Configure and support OTM functionalities, including rates setup, interface changes, agent workflow modifications, and reporting.
• Collaborate with cross-functional teams to deliver package implementation and ongoing support.

What you bring:

• Expertise in OTM Cloud with proven experience in system implementation.
• Strong system development skills, including proficiency in SQL.
• Analytical skills to assess operations and identify gaps.
• Experience in business process mapping and designing effective solutions.
• Background in Direct-to-Consumer (D2C) operations is a plus.
• Familiarity with package implementation and support processes.
• Strong problem-solving abilities and a collaborative mindset.