Arbetsbeskrivning

Customer Activation is a unit with the global Sales function of the H&M brand, set up to create a strategic plan that brings our brand direction to life through our different touch points – from communication with our customers, to our membership program. Using data and customer insights, the main goal is to ensure a holistic customer experience.

A crucial project to bring this strategy to life is to establish streamlined processes for goal setting, budgeting, and analysis in the areas of customer activation, loyalty, brand development, and media performance within the region to Global and Global to Region.

We are now looking for a CA & Media Controller to drive this project, “Customer Activation & Media Process Implementation”.

This is an excellent opportunity to drive a global project within a key area, working very close to and reporting directly to Global Head of Customer Activation Robin Leijonhufvud as well as being a key player in the extended leadership team of the function.

Project Scope:

• Develop processes for goal setting and KPI’s alignment with financial goals.
• Establish budgeting processes related to media spend, content costs, agency fees, etc.
• Coordinate analysis and follow-up procedures for performance monitoring.
• Support external partnerships and procurement processes related to agency contracts.

Qualifications

To be successful in the role as CA & Media Controller, we believe that you have strong analytical skills and ability to structure data. You have a strategic mind-set with the ability to be action oriented, taking ownership, and willing to learn. We believe that you enjoy teamwork and can effectively collaborate with a diverse group of people to achieve set goals and targets. Additionally, you are passionate about driving business outcomes from a customer angle.

What you need to succeed:

• Bachelor’s degree in a related field such as Business, Economics, Engineering or equivalent.
• Demonstrated experience as a business controller within marketing, media, e-commerce, CRM and/or insights
• Experience working in region or sales market or having a 360 understanding of the area from a smaller brand is highly meritorious.
• Understanding of customer centric KPIs, marketing and research costs, including related results and outcome, media budgets and reporting structures
• Experience working with budgeting processes and measurement tools.
• Great presentation skills and being able to transfer knowledge and convey insights to senior stakeholders.

Additional Information

This is a fulltime permanent position based in our head office in Stockholm, Sweden. This role will report directly to Robin Leijonhufvud, Global Head of Customer Activation.

Apply by sending in your CV in English as soon as possible, but no later than the 28th of December. Due to data policies, we only accept applications through career page.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here