Arbetsbeskrivning

Do you have experience from high-end conferences and events or corporate hospitality and are looking for a new challenge? Do you want to be part of a team that creates memorable experiences for our customers and guests every day? Are you passionate about delivering successful meetings and building relationships? Based out of the client's Global head office in Stockholm this role will ensure that all meetings and events run smoothly, catering is delivered on time and providing a personal and intuitive service to internal and external guests. This role is a front of house based role and be an integral part of the operational delivery, you will be a welcoming and approachable team member, available to respond to requests and queries that might occur during your shift. You will also make sure rooms are prepared to the right standard and according to the booking. You will be joining a dynamic and ambitious team where focus is on delivering excellent service and creating memorable experiences. If you think you are the right fit for this role, apply now! We look forward hearing from you. Profile * Passionate in offering an extraordinary and excellent customer experience, and understand to importance quality and anticipating customer's needs * Previous experience in the Hospitality industry, preferably within 4- & 5- star hotels, corporate hospitality or conferences & events. Good at prioritizing and solution-oriented, with natural ability to help * Positive attitude and takes pride in delivering high quality activities and events. Ambitious and willing to develop and grow. * Excellent knowledge of Swedish and English (additional languages advantageous), both spoken and written. * Essential Duties and Responsibilities * Check and ensure meetings and events run successfully and smoothly. Act as a conduit between stakeholders, operational teams and F&B operators on the day and coordinate different departments. * Ensuring meeting services are delivered in accordance with set processes and procedures. Being the voice and eyes on the floor to make sure all meetings receive the same high service levels. Be the point of contact and act as a host during all meetings. * Being present at setup, during and after to aid and engage with end-users for Community events. * Working with service partners to find best solutions for meetings, events and activities, using creative solutions to requests and challenges. Execute activities and event support on site and be present as a member of the Hospitality team. * Proactively and seek feedback and information from guests and users at different points of contact to gain understanding of needs and pass on information to enable the Workplace team to proactively respond to business needs. * Ability to make guests and attendees feel welcome, responding to their requests. Being able to interact and create relationships with a range of people at different levels of seniority * Work with flexible schedules based on customer needs and be present in the office on a daily basis. Help and cover other administrative tasks and other operative roles. This role is 100% based in the office. Education and Experience * 2 to 5 years of prior work experience in similar role or experience in front of house corporate hospitality, luxury hotel or conferences & events * Completion of Swedish Gymnasium or equivalent Communication Skills * Be a great communicator with a positive outlook and ability to build relationships quickly and understand the needs of others. Utilize a high level of attention to detail as well as strong interpersonal skills. * Be able to build and maintain long lasting relationships with internal and external guests in a timely and professional manner. Be confident in responding to inquiries, complaints and feedback while representing the Client and CBRE. * Warm and engaging demeanor with a positive and outgoing attitude and have the instinct to assess circumstances, empathize and offer help where needed. Have a strong sense of urgency in resolving any issues that may arise. Other Skills and/or Abilities * Excellent problem solving skills and ability to come up with creative solutions to problems and be able to have many tasks ongoing at the same time. * Good skills with Microsoft Office, handheld mobile technologies and applications. Mail and phone correspondence with the Client, colleagues and suppliers. * Ability to work in a standing position and walking for long periods of time. * Keeping up to date with personal and the team's trainings and assign development where required. Vi erbjuder en omväxlande tjänst med utvecklingsmöjligheter. Hos oss får du vara med på den spännande tillväxtresa och förändringsprocess som företaget för närvarande genomgår. Du kommer att omfattas av vår tjänstepension, våra friskvårdsförmåner och vår Benify-portal mm. Tjänsten är på 100% och tillsvidare med placering i Kista. Känns denna roll intressant, ansöka redan idag! Vi arbetar löpande med vårt urval och tjänsten kan därför komma att tillsättas innan sista ansökningsdag. Vid frågor angående tjänsten vänligen kontakta rekryterande chef: Emma Jägborn +46 (0)76 525 4241 CBRE är världens största kommersiella fastighets- och investeringsföretag. På CBRE är vår passion att leverera marknadsledande fastighetsrelaterade tjänster som bidrar till våra kunders framgång! Våra ca 105 000 anställda hjälper investerare, fastighetsägare och hyresgäster över hela världen och omsatte 2023 över 30 miljarder dollar. CBRE Global Workplace Solutions (GWS) är ett affärsområde inom CBRE som levererar integrerade tjänster inom fastighetsservice, projekt och rådgivning.