Arbetsbeskrivning

Do you speak fluent Finnish? Do you love exceeding customer expectations? Do you want to be part of a strong team in a dynamic work environment?

We have a job for you!

About us

We are looking for a Finnish-speaking customer service representative for Foundever's office in Copenhagen to assist our clients in using diabetes management devices on behalf of our corporate clients – a company that is a global leader in diabetes care.

At Foundever, we believe our employees are our most important asset, which is why we seek the best, most talented, and ambitious individuals to join our team.

Here, you will work as part of a dynamic and social environment in a positive atmosphere. At Foundever, you have the opportunity to develop and grow – both personally and professionally.

“Foundever has a really good team spirit. If someone has difficulty solving a customer’s issue or request, everyone tries to help, and we can thus resolve the problem together.” – Rosanna

Job description

We are looking for a customer service representative to meet our clients' expectations. Providing world-class customer service comes naturally to you. If you possess excellent communication skills and a good attitude towards teamwork, then we will teach you the rest!

In this job, you will:

• Provide the best possible support and service to end-users of the market's best diabetes monitoring devices via phone and email regarding product usage, orders, and other inquiries.
• Be part of the ongoing development of our services and processes to ensure customer satisfaction.
• Ensure that call times, service levels, and quality measuring KPIs are consistently at the levels we have set.
• Adhere to the standards, ethical guidelines, and moral codes of the company you serve customers for, which is one of the largest players in the market for medical devices used in diabetes care.

The product range is diverse, always of flawless quality, and a result of relentless innovation aimed at ensuring users' health and the opportunity for a good life.

Why Foundever?

At Foundever, we offer you:

• Great development opportunities
• Delicious lunches in our cafeteria, half paid for by Foundever
• 5 paid days off annually, in addition to vacation days
• A fantastic work environment, prioritizing various workplace community events such as board game nights, barbecue parties, team events, etc.
• Opportunities for remote work for those living in Denmark
• Every month, Foundever pays 9% of your salary into a discretionary account that you can withdraw from twice a year. This account is set up in addition to your salary, and you can deposit the money into a separate savings account.

“People here are very nice and friendly. It’s nice to come to work knowing that people are happy to see you and to work with you. I always receive help when needed because everyone is willing to help in any way they can.” – Sofia

Location, contact, and application

Foundever's office is located in Copenhagen at Sluseholmen 2-4, 2450 Kbh. SV.

Working hours are Monday to Friday from 7 AM to 3 PM (37h/week)

The position will be filled as soon as a suitable candidate is found, so please do not hesitate to submit your application if you feel the announcement describes your character and goals, as interviews will be conducted in the order applications are received.

Please send your CV and cover letter in English.

For job-related and workplace questions, please contact Foundever's recruitment specialist Tobias Leth Petersen via email at [email protected].

We hope to hear from you soon.

You can read more about Foundever on our website, Facebook, or Instagram.