Arbetsbeskrivning

Company Description

H&M Group is one of the biggest fashion companies in the world. We are a family of brands, driven by our mission to make a sustainable lifestyle an option for the many. With our customers at heart, we offer fashion, design, and services to millions of customers every day.

We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a place for you to both express your individuality and feel like you belong. Be yourself & more at H&M.

Job Description

About the Team:

H&M has a proud history of design, style and fashion that reaches millions of customers. We, in Customer Experience Design, are tasked with translating this history into beautiful, welcoming and modern experiences that our customers love. Our CX Community is a diverse team of talented and passionate designers and researchers who work tightly with cross-functional product teams, driving both the customer and colleague facing experiences for the H&M Brand. 

About the Role:

As an Experience (UX) Designer in the Inspire & Discover team, your job is to effectively build, deliver, and iterate on great customer experiences for the H&M Brand. The team is focused on inspiring the customer in our digital web + app channels, such as creating engaging campaigns and fashion stories and guide the customer deeper into their journey. The role will work closely with other designers in both the value streams and our design community, along with stakeholders in Brand, Tech and Commercial units. The successful candidate will be able to thrive in a complex corporate environment with many stakeholders

As a person you believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. Working with a focus on value creation, growth and serving our stakeholders in Brand and Commercial departments with full ownership and transparency.

Responsibilities:

• Engaging in initiative identification, definition and creation, with the relevant key stakeholders and across the H&M Group, with the purpose to ensure initiatives are researched, evaluated and mapped towards the H&M Brand direction and key moments in the customer journey.
• Conducting research, mapping, maintenance and governance of the holistic, digital customer journey, within Inspire & Discover
• Defining and validating future customer experience visions based on customer insights, business goals & KPIs while taking into account technical possibilities
• Developing new value propositions and concepts and validating/iterating these with customers as well as with relevant stakeholders
• Facilitating workshops
• Supporting the value stream experience directors to identify and set appropriate metrics. Tracking reports on the success of UX improvements, including analytics, and turning them into new ideas and improvements
• Giving input and ensuring continuous improvement of the Fabric Design System
• Overall advocating Customer-centered design solutions.

Qualifications

• At least 2 - 4 years of experience as a UX/Experience Designer of app and web, preferably within E-commerce
• Strong communication skills – ability to simplify the complex and provide clarity in ambiguity
• Good-strong proficiency in Figma
• Good understanding of working with WCAG guidelines
• Basic understanding of basic HTML, CCS, Javascript
• Defining near-future visions based on user insights, business goals & KPIs plus technical possibilities
• Leadership - experience in leading design initiatives from start to finish
• Facilitation – Ability to facilitate collaborative workshops with users and stakeholders and proactively communicate progress and roadmap
• Strong user centered practices - Ability to understand the user’s needs, motivations, behaviors and translate them into actionable deliverables – through strong conceptual thinking
• Agile ways of working - Ability to organise and break down bigger chunks of information into smaller tasks, plans and schedules
• UX Research - being able to collect data from our user base, both internal users (designers and engineers) as well as end consumers
• Experience in Design Systems - ability to reason around concepts, ways of working and practical approaches, preferably at enterprise scale
• High Drive - a self-led person with the ability to identify and action upon improvement areas

Additional information

Job Application

Ready to make your mark in the world of tech and fashion? If your experience, skills, and ambitions align with our values, we encourage you to apply for this exciting full-time opportunity based in Stockholm latest by 27th December 2024 . Simply attach your resume in ENGLISH – no need for a cover letter.

We're eagerly anticipating your application!

Diversity, Inclusion, and Innovation

At H&M Group, we're deeply committed to fostering a Diverse & Inclusive environment. We actively seek out qualified candidates regardless of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.

Our commitment to an inclusive workplace drives our dynamic and forward-thinking culture. Regardless of your background, origin, or preferences, your application is warmly welcomed. We value diverse perspectives and skills, and every applicant contributes to our vibrant, creative community. Join us and be part of the future we're building.

Our Offer

At H&M Group, you're not just joining a team – you're joining a value-driven culture and an expansive tech network. Enjoy perks like staff discount cards, flexible work arrangements, wellness benefits, parental support, and more. Here, you're encouraged to be yourself, experiment, and chart your own growth path. As you flourish, so do we, with opportunities to create tangible impacts and shape the future.