Arbetsbeskrivning

Job description

We are seeking an experienced COC Engineer!

For Randstad, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Randstad Professional is the career partner that will help you find the right job, love what you do, and develop your career. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we'll be your guiding partner and help you build a rewarding career.

Responsibilities

• Participates in the development of sales strategies together with local sales and product managers.
• Responsible for that COC is in a god condition for it purpose and that cyber security requirements are met.
• Ensures the daily operations follows sound methodology and execution practices in accordance with internal standard procedures.
• Conducts reviews to guide engineers of continuous improvement activities.
• Ensure that operation level agreements are followed and updated.
• Understands segment / channel / customer needs in the market and ensures appropriate approach to different service accounts.
• Responsible for presentations and demos in COC.
• Drives innovation with a strong customer orientation, exploring opportunities to extend service agreements.
• Leads the development and implementation together with COC engineers.
• Builds network internally and externally for exchange of information. Provides support and technical advice to colleagues.

Qualifications

• Understands the key business drivers and risks within digital and cyber security to evolve digital service deliverables.
• Desirable Skills
• Knowledge in ticket management using Salesforce-Cases or similar platforms.
• Familiarity with monitoring and data analysis tools.
• Knowledge of 800xA is regarded.
• Goods skills Swedish and English.

About the company

Randstad

At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential.

With close to 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world’s most valued working life partner. By combining our passion for people with the power of today’s technology, we support people and organizations in realizing their true potential. We call it Human Forward.