Join Our Team as a Team Leader Reception Lund.
Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic environment where you can make a real impact?
If so, we have the perfect opportunity for you!
Position: Team Leader Reception Lund
Location: Forenom aparthotel, Lund
About Us: Our team wants to provide top-notch service and ensuring every guest feels welcome and valued. We are looking for a motivated and enthusiastic individual to join our team as a Team Leader reception. Your primary work location will be from the reception at our lovely apartment hotel in Lund, but we might need your superpowers in Malmö and other locations as well from time to time.
Key Responsibilities:
· Welcoming our guests and deliver exceptional guest experiences, handling check-ins, check-outs and booking related questions.
· Help support our Area Manager develop, implement, and make changes to our current offerings
· Respond to and act on feedback from guests and suppliers, ensuring continuous improvement.
· Provide information and assistance to guests about the accommodation, local area, and bookings.
· Act as our housekeeping coordinator for all Forenom units in Skåne, perform lighter housekeeping tasks when needed.
· Coordinate activities between departments and with suppliers, focusing on the guests’ best interests.
· Perform quality checks to ensure the highest standards of service.
· Manage and order supplies and ensure they are available when needed.
· Coordinate and follow up on tasks, providing feedback to guests.
· Help and collaborate with customer care & sales as well as host on other locations sharing best practices and develop the position.
What We Offer:
· A dynamic and supportive work environment.
· Opportunities for professional growth and development.
· Working house primarily Mon-Fri normal business hours.
· 5 weeks paid holiday
· Pension and health benefits
· Discount on private stays at Forenom Locations in the Nordics ▪ A chance to be part of a team that values fun, passion and change
Requirements:
· Experience working in hospitality industry is a requirement ▪ Excellent communication and interpersonal skills.
· Strong organizational and multitasking abilities. ▪ A proactive and flexible approach to work.
· Forenom is a member of Visita, employment will follow guidelines under
· Collective agreement HRF Forenom