Arbetsbeskrivning

We are currently looking for a Manager IT Support to an exciting opportunity with our client Samsung! This is a consultancy opportunity starting as soon as possible until further notice. About the company: Help Us Create What Can´t Be Done Everything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering commitment to develop the best products and services on the market. In today´s fast-paced global economy, change is constant and innovation is critical to a company´s survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success.  About the role Area of responsibility / tasks The Manager IT Support will be responsible for successfully operate and develop the Nordic IT support organization of Samsung Electronics with a clear service oriented approach. The role manages company IT equipment and software helpdesk as well as related infrastructure in the Nordic market (4 offices). In addition the role has responsibility for the IT support and operations-related costs and analyzes and establishes information systems required by the business: • Assessment of current IT infrastructure & services • Being in charge of IT Support organization incl. skill set requirements • Developing & implementing new IT services based on business needs • As a subject matter expert, take part in meetings with management and present IT services and solution approaches • Development of business cases, proposals for changed IT related business strategies and models as well as roadmaps for our stakeholders • Derive IT requirements for the organization and advise on potential cost savings • Taking care of system- and data-security respectively to fulfil regulatory compliance • Steer and control operations of the IT-support team on a daily basis The area of responsibility will encompass the following main areas: • IT Resource Management: Operate and develop a Nordic IT organization with clear R&Rs to meet stakeholder needs • IT Budget Management: Annual budget management as part of corporate management plan; re-define the process of using IT budget acc. to IT strategy • Process Innovation: Secure agenda in collaboration with internal stakeholders & HQ in order to perform innovation that support organizational targets. IT-related project management. • IT & Data Security: Defending Samsung against external threats and establish IT security measures acc. to related laws and regulations such as NIS2. Support the IRP registration process as well as Audits. • Contract management: Service provider, Suppliers, Mobile communication operators • New Technology: Active use of new technologies such as AI, Cloud (SaaS), RPA, and Data warehouse; Strengthening organizational capabilities to apply new technologies About you: Education and professional experience: • +5 years of professional experience in a comparable role and/or technical consulting company on management level • +10 years of experience in the implementation / delivery of IT projects (from IT strategy consulting to software development and operational issues), preferably in a consulting role • In-depth understanding for sales processes and customer needs • Industry experience in the electronics and consumer goods industry • Bachelor´s degree in computer science, computer or software engineering, information systems, • business information systems or comparable Technical Skills: • Experienced in designing future state IT Organizations considering "Role of IT tomorrow" • Methodological know-how in the field of problem solving, generation / elaboration of new ideas including project management skills • Excellent knowledge of IT systems and infrastructure (SAP, BI (Power BI, Qlik, Tabular), Cloud (Azure), Salesforce.com, RPA solutions) • Background in designing/developing IT systems and planning IT implementation • In-depth understanding of data analysis, budgeting and business operations • Not only technical expertise, but also relevant connected areas (work council collaboration, cross-functional IT structures, legal & compliance topics, HQ/SDS IT cooperation...) Personal Skills: • Strong customer orientation/service minded • Superior analytical and problem-solving capabilities • A strong strategic and business mindset • Excellent organizational and leadership skills • Strong background in stakeholder communication across organizational functions and management board with interpersonal abilities • English fluency (written & spoken), Advantageous with Scandinavian and/or Korean fluency Samsung is a dynamic company in a fast moving industry, there are many opportunities to grow and develop! In order to enjoy working with us you must be a person who appreciates tempo, change and to take own initiatives.