Arbetsbeskrivning

Technical Success Engineer

About the Assignment

We are seeking a Customer Success Engineer for Bitcraze to support our customers with technical guidance and product expertise. At Bitcraze, you’ll work with technologically advanced products and join an engaged team. The role involves supporting customers throughout their user journey and enabling the team to focus on new product development. The company culture emphasizes openness and collaboration, with innovation at its core.

Learn more about Bitcraze’s revolutionary products on their website - https://www.bitcraze.io/

About the Role

As a Customer Success Engineer, you will ensure customer satisfaction through high-quality support and technical guidance.

Your duties will include:

• Assisting development teams with their code backlog
• Managing incoming customer inquiries and providing technical support
• Following up on customer projects and offering advice for optimal product use
• Offloading the engineering team by handling technical requests
• Supporting documentation efforts and assisting customers in navigating products

You will contribute to creating a seamless customer experience and fostering strong client relationships. As a Customer Success Engineer at Bitcraze, you will be challenged by technically complex issues and a varied workday. The role also involves participating in product development discussions and improving workflows. This role is perfect for someone who is social and has a keen interest in technology.

We believe you have:

• A relevant educational background in technology (software development, systems, etc.)
• A good understanding of programming (Python, C)
• Experience in technical customer interactions is a bonus
• Fluent English, both written and spoken, as it is the company’s official language

To succeed in the role of Customer Success Engineer, we believe you are a solution-oriented and adaptable person with an interest in both technology and customer engagement. Participation in open source projects and experience in technical support roles are advantageous. We’re looking for a curious and communicative individual who thrives in a collaborative environment and is interested in Bitcraze’s products. Bitcraze has a flat organization where you’ll be involved and encouraged to participate in decision-making processes and the company’s strategic direction.

Start date: January 2025

Scope: This is a fulltime position (100%)

We apply continuous selection, which means the position may be filled before the application deadline.

If you have questions about the role, please contact Fredric Vernqvist - [email protected]

Does this sound like the position for you? We look forward to hearing from you – warmly welcome with your application!

In this recruitment, Bitcraze is collaborating with Tech Talents, and we direct applications to Tech Talents.