David Kennedy Recruitment is working with a technology BPO business which is looking to recruit a Swedish-speaking Customer Service Representative to join an exciting project in a healthcare industry.
Position: Customer Service Representative
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use guides and protocols provided during the training
Ensure customer satisfaction and provide professional customer support
Identify when the issue should be re-assigned to another department
Collaborate with other agents or teams in case of more complex cases
Document each action taken in a CRM system in detail
REQUIREMENTS:
Native/Fluent in Swedish and fluent in English (at least B2 level), with strong proficiency in both written and spoken communication
Demonstrate strong organisational, listening, and communication abilities
Be detail-oriented, receptive, and able to adapt to the diverse needs of different customers
Previous experience with customer service and/ or Salesforce
Thrive in a fast-paced environment, managing multiple tasks efficiently
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
OFFER:
Great office location in Barcelona
Transportation vouchers
Indefinite contract
Working schedule: Mon-Fri 8AM -4:30PM
Life insurance, health insurance
Dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach career potential
Relocation support