Arbetsbeskrivning

In this position, you will leverage your skills, passion, and customer-focused approach to enhance service delivery and contribute to the company's success.

What We Offer:

• The opportunity to work from modern offices in Riga
• Paid accommodation for the first 4 weeks
• Covered flight expenses
• Opportunities for career growth within the company
• Private medical insurance
• Monthly food vouchers

Your daily responsibilities will include:

• Assisting customers on an e-commerce platform through various channels (phone, email, and chat), based on business needs
• Identifying client issues, handling complaints, providing solutions and alternatives, and guiding customers within the set timeframes
• Following provided guides and protocols during training to ensure a high level of customer satisfaction
• Delivering professional customer support
• Collaborating with colleagues or different teams to resolve more complex cases

Your Qualifications:

• Language Skills: Proficient in Danish (B2 or C1 level) with good English communication skills (B1 level).
• Experience: Prior experience in customer service is a plus but not mandatory.
• Technical Skills: Good computer skills and familiarity with common software.
• Problem-Solving Skills: Strong ability to research and identify accurate solutions.
• Communication Skills: Excellent communication and negotiation skills, with a service-oriented, professional, and detail-focused attitude.

Interested or have questions? Feel free to reach out via email at [email protected].

Our recruitment team is here to help!