Danish customer service agent to Riga
Skicka ansökan 166 dagar kvar
Agent Service Agent Kundtjänstmedarbetare
166 dagar kvar

Arbetsbeskrivning

In this position, you will leverage your skills, passion, and customer-focused approach to enhance service delivery and contribute to the company's success.

What We Offer:

  • The opportunity to work from modern offices in Riga
  • Paid accommodation for the first 4 weeks
  • Covered flight expenses
  • Opportunities for career growth within the company
  • Private medical insurance
  • Monthly food vouchers

Your daily responsibilities will include:

  • Assisting customers on an e-commerce platform through various channels (phone, email, and chat), based on business needs
  • Identifying client issues, handling complaints, providing solutions and alternatives, and guiding customers within the set timeframes
  • Following provided guides and protocols during training to ensure a high level of customer satisfaction
  • Delivering professional customer support
  • Collaborating with colleagues or different teams to resolve more complex cases

Your Qualifications:

  • Language Skills: Proficient in Danish (B2 or C1 level) with good English communication skills (B1 level).
  • Experience: Prior experience in customer service is a plus but not mandatory.
  • Technical Skills: Good computer skills and familiarity with common software.
  • Problem-Solving Skills: Strong ability to research and identify accurate solutions.
  • Communication Skills: Excellent communication and negotiation skills, with a service-oriented, professional, and detail-focused attitude.

Interested or have questions? Feel free to reach out via email at [email protected].

Our recruitment team is here to help!

Mer info

Anställningsform -
Publicerad 2024-11-08
Lön Fast månads- vecko- eller timlön
Antal platser 1
Varaktighet Tillsvidare
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