Arbetsbeskrivning

As a Senior Support Integration Architect (Service Delivery Management Consultant 3- Support) on the Support Organization, you will work in a team environment to provide functional, domain and technical expertise to our clients. As you work with Oracle Cerner technologies, you will perform the below responsibilities. Your ultimate goal is application performance and application maintenance to deliver value outcomes for both Oracle and our clients.

Responsibilities:

• Manage complex client relationships with a high degree of variability
• Develop and plan the execution of client domain strategy
• Troubleshoot complex technical integration issues, escalating as appropriate
• Analyze performance metrics and identify and propose domain stability improvement strategies
• Work with cross-functional organizations to identify and evaluate packages for code compatibility
• Contribute to internal team value and improvements
• Mentor and develop new associates

Basic Qualifications:

• Bachelor's degree in IT, HealthCare or related field, or equivalent relevant work experience at least 8 years
• Experience working with Cerner Millennium and related components, at least 6 years
• Software implementation work experience, at least 3 years
• Health care information technology work, at least 3 years
• Customer service experience, at least 1 year
• Fluent in English

Preferred Qualifications:

• Experience in managing client domains as a Support Integration Architect in the past
• Experience working in Application Managed Services or SolutionWorks business units
• Fluent in Swedish

Expectations:

• Willing to participate in on-call rotation as needed
• Willing to work 100% from the client site or assigned work location
• Willing to travel up to 20% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Willing to take people management responsibilities
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Perform other responsibilities as assigned

• Mentor and develop new associates/employees