We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence across 60 countries, we empower businesses to reach everyone in the world, in seconds or less, through mobile messaging, email, voice, and video.
Dream big with us. We believe equal opportunities are the key to our success, no matter who you are, you’ll be able to explore career options, take on captivating challenges, and build your skills alongside outstanding people.
The essence of the role
We’re on a journey of growth and development, and we’re looking for an IT Incident Manager to oversee the entire lifecycle of IT and Security incidents across Sinch’s organisation. Your role is critical in minimizing the disruptions of incidents to business operations by ensuring incidents are effectively triaged, escalated, and resolved in a timely manner. You’ll, lead continous improvement efforts in our incident management processes and service management practices, with a focus on enhancing ITIL framework adoption.
This role is based in Stockholm, Sweden, functions under a hybrid model, and reporting to the VP, IT Business Operations.
As our Incident Commander, you will:
Incident Management:
Continuous Improvement:
Stakeholder Management:
ITIL and Service Management Uplift:
Reporting and Analytics:
Who you are:
We believe you excel at problem-solving, stay calm under pressure, and can navigate fast-paced, high-impact situations. You’re always looking for ways to improve processes and have a knack for communicating clearly with diverse teams.
Are you ready? Join us on our journey!
Join us to push the boundaries of communication technology!
We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English.
Our Hiring Process
We are committed to following a recruitment process that is fair, transparent, and inclusive. Our hiring team persistently works towards identifying the people that best fit each open job, based on Sinch’s hiring needs and candidates’ career expectations.
We encourage applications with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly. Don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new insights and perspectives to Sinch!