Arbetsbeskrivning

We seek a Support Engineer to help drive a company´s growth and further global expansion.

This is a full-time, six-month consultant contract. Possible to be extended. 25%remote work.

What can we offer you?

We can offer you a vibrant startup environment with growth possibilities in a large international enterprise that works with Fortune 500 companies.

JOB PURPOSE

Manage customer roll-out projects, including installation and technical configuration of the Company´s solution directly or through business partners. Provide technical expertise about the solution in sales projects and maintain and drive upselling of the solution to existing customers.

New customer onboarding

• Manage new customer onboarding to ensure the customer got a solution that met their needs.
• Manage customer installations and setups with the customer and partners.
• Lead the customer installation projects internally, including setup, configuration, map creation, logistics and on-site installation.
• Technical account management for your customer during the sales process and installation
• Perform map reviews before installations and verification before the launch of the service.
• Manage the logistics chain in customer projects to ensure all hardware is configured and delivered to the customer in time.

Manage customer improvements

• Manage incoming issues and requests
• Plan and follow up on map updates and extensions
• Present and sell new features and functions
• Technical account management

QUALIFICATIONS & EXPERIENCE

• Technical account manager experience with experience managing both customers and partners
• Proven track record in project management, preferably in an agile environment
• Logistics experience
• Record of achieving goals and objectives
• Excellent communication skills in Swedish and English, both written and spoken. Other languages are a great bonus.
• The role requires extensive travel to customers to drive the installation projects, so any applicant needs to be prepared to have approximately 40 travel days per year.
• Pragmatic and structured problem solver, nothing is too big or too small.

Please get in touch with Karin Persson if you have any questions.