Arbetsbeskrivning

Job responsibilities:

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between our international travelers and accommodation suppliers all over the world, always ensuring a high level of customer service.

Some of your main tasks consist of clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following a set process, via email and phone.

• Icelandic: C2 level and advanced English

• Excellent communication and interpersonal skills both written and spoken
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km from the office)

Contract:

• 38,5h/week (Monday to Sunday), 8h/day, 40h/week
• Available shift: 15:00-23:00h
• Temporary Contract.

Benefits:

• Feel Good - program that includes Spanish lessons, quizzes with prices, and free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry-leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

Could you be the perfect fit we're searching for? Don’t hesitate—apply today or reach out to one of our friendly recruiters for assistance!