Arbetsbeskrivning

About the role:

The Support Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

As Technical Support Engineer you will:

• Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
• Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
• Organize and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;
• Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Development and release the technical notice, typical technical repair cases;
• Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
• Instant respond for special event management;
• Other works assigned from line manager.

Your profile:

• Good general knowledge in electrical engineering and/or practical experience as technician.
• Experience from the bus/heavy vehicle industry is a plus.
• Good level of English required and local language a big plus.

We offer:

• Job in a fast developing company which embodies sustainable and forward-thinking technology;
• Performance and experience based competitive remuneration;
• Team building events and employee learning opportunities.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏